AddressWe have partnered with a prominent service-based business seeking a dynamic and experienced Client Service Manager to drive their Client Service initiatives, enhance client engagement, and elevate their team to new levels. If you have a strong customer focus, exceptional leadership skills, and a proven track record in operational management, we want to hear from you!
What’s in it for you?
- Work for a company that is well-known and respected across the country.
- Your work will directly influence and improve the lives of your customers.
- Centrally located city-based office located in the heart of Brisbane.
- Supportive team environment and culture with a focus on hard work, innovation, and celebrating success!
- The ability to make this role your own, bringing your ideas and creativity to the forefront to shape and drive Client Service initiatives.
- Competitive experienced based salary.
- Champion Client Service Excellence: Ensure adherence to the Client Service principles, overseeing call centre operations to meet performance targets and maximize client interactions.
- Client Engagement: Support key client groups across whole of business, drive service improvements to enhance business efficiencies and client outcomes.
- Feedback and Strategy: Manage client feedback and develop engagement strategies in collaboration with key stakeholders, maintaining service standards across the business.
- Leadership and Mentorship: Lead major strategic business initiatives and mentor and coach team members to foster a high-performing culture and promote a harmonious working environment.
- Service Journey Enhancement: Review current processes and make recommendations to enhance efficiencies and best service journey.
- Change Management: Implement and manage changes to improve Client Service and operational efficiency.
- Experience in running large and diverse teams.
- Significant experience in a service-focused industry with a strong customer focus and a genuine care for clients.
- Expertise in designing and executing Client Service programs.
- Strong data acumen and highly developed analytical skills.
- Ability to drive strategic thinking and translate it into actionable plans.
- Outstanding skills in managing stakeholder relationships.
- Experience in reviewing and recommending enhancements for service efficiency and journey.
- Previous experience in managing change effectively.
We're Talentpath - nice to meet you. We're lucky to partner with companies to help them fuel the potential of their business through the addition of talented people. We'd love to see you apply directly to this ad so we can get the ball rolling, as our client will be interviewing as soon as possible. Alternatively, if you're looking for a career conversation to explore your options, we'd love the opportunity to help. For a chat, a coffee or just to say hi, you can find me here:
********@talentpath.com.au | 0428 889 ***
We encourage you to apply for this role even if you don't tick all the boxes. Recent research shows that people from disadvantaged and/or underrepresented backgrounds are more likely to scroll past a job if they don't have every single requirement - let's change that. We recognise that people are more than just their CVs and take pride in being inclusive and diverse in our recruiting process. So, if this role has piqued your interest, apply!
