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SalarySalary $70-73k (depending on experience) + Super + Salary Packaging BenefitFull Time | 12mth Max Term – 35 hours per week Location: Coffs Harbour, NSWMake a meaningful difference to the lives of Australians in need
Life at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.
Your OpportunityWe are seeking a Client Service Officer to provide support services to our clients and stakeholders in their housing and access needs. You will have excellent customer service and admin skills and preferably some prior experience working with vulnerable people in the community. Your key responsibilities will be to:Handle general inquiries both over the phone and face to face and provide high quality customer service
Undertake initial screening and assessment to determine client’s housing needs and eligibility for assistance
Maintain and update a range of reports, client records are up to date and information meets MAH standards
Supporting a variety of teams including tenancy and maintenance as required
Develop working relationships with range of external and internal stakeholders and also with other Access and Demand service providers
Actively support and encourage collaboration the Community Development team to achieve positive outcomes
Requirements for SuccessHOME/Pathways/Trim experience desirable
Experience in MS office products
Extensive customer service skills both face to face and over the phone with strong administration experience
Must have knowledge of social housing or broader community services industry
Excellent written and verbal communication skills Ability to work in a fast paced and changing work environment both as a member of the team but also in their own
Current Drivers’ Licence and WWCC are essential
Senior First Aid Certificate or willingness to gain one
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We’re committed to the safety and wellbeing of each other and the people we serve.
We recognise and respect diversity. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. Find out more about a career with Mission Australia.
We encourage applications from people with disability and Indigenous Australians. If you have a disability and need support to submit your application, please email ***************@missionaustralia.com.au. Your benefits
Rewarding work – every day you know you’re making a real difference
Not-for-profit salary packaging, reducing your tax (details via AccessPay)Free external, confidential counselling and access to chaplaincy support
Volunteering opportunities Extra leave available including…
Click here to view more detail / apply for Client Service Officer
