AddressCLIENT SERVICE AND REPORTING ADMINISTRATOR CONSUMER AND MOTOR DIVISION
About the job
ProRisk is seeking a Client Service and Reporting Administrator to join our rapidly growing Consumer Business. The role is responsible for analysing data, preparation of reporting for internal and external stakeholders and providing high-level Client Service and support within service level agreements.
We are offering a permanent part time position of 24 hours per week over four days working between 9am to 3pm.
This is a hybrid role working from our central Brisbane or Melbourne office as required and working from home.
Our team, spread across 3 states with close to 40 staff, pride ourselves on our core values of Care, Leadership, Innovation and Professionalism.
About ProRisk
ProRisk was established in 2003 and is one of the fastest growing Insurance Underwriting Agencies in Australia. We are a leading multi-line Insurance Agency delivering over 19 products to the General Insurance market with close to 40 employees with office locations in Melbourne, Sydney & Brisbane. Our target market is SME risks.
Key Responsibilities
• Support the Manager Client Support Services in the day-to-day administration relating to the operation of the Consumer Motor Division.
• Assist in the preparation, completion, and distribution of reporting.
• Ensure the integrity of data for reporting purposes.
• Ensure reporting is received accurately and within SLA.
• Pursue opportunities and share knowledge to enhance the internal management reporting process.
• Develop periodic and ad hoc internal reporting as required by the business.
• Provide high-level Client Service and support ensuring the timely service of all client enquiries and requests within agreed service levels.
• Ensure Broker payments are received and allocated in systems within SLA.
• Liaise with the Finance Team ensuring Insurer payments have been transferred within SLA.
• Processing and document issuance of new business, renewals and endorsements ensuring all interactions are performed efficiently and within SLA
• Maintain relevant reporting, compliance and training registers.
• Effectively building relationships, contribute to team objectives, share information and encourage involvement.
Prerequisites
The successful candidate will have a minimum 2-years administration and client servicing experience with demonstrated capabilities in delivering excellent Client Service.
• Proficiency in Microsoft Word, PowerPoint, Outlook.
• Proficiency in Microsoft Excel, using formulas, formatting and graphs to analyse data and prepare reports.
• Strong analytical skills with the ability to interpret data, summarise and prepare reporting accurately.
• Excellent time management skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to work cooperatively in a small team environment and autonomously with little supervision.
• Ability to quickly learn new systems, processes and develop an in-depth knowledge of the business.
• Demonstrate excellent time management skills and attention to detail.
• Demonstrated ability to work effectively building relationships, provide high-level Client Service and contribute positively to team objectives.
Salary
From 55k – 60k + 11% superannuation for the right candidate
