Client Services Architect

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

Want to be part of the team?

We’re seeking a Senior Services Architect to join our Managed Services Team in VIC. 

The Senior Services Architect is a service solution crafter for clients in NTT business and assists with the identification of services sales. They operate in medium to high complexity service environments that include existing or custom services. The individual works across various technologies, lines of business and associated products, providing service solutions that meet NTT and client objectives.

The primary objective of a Senior Services Architect is to position custom managed services within NTT’s existing and prospective clients. They develop a thorough understanding of the client’s business needs and technology strategy and use this to define and build a managed service that aligns with the client’s business and technology objectives.

Your day at NTT

• As a Service Architect, can you assure customer and regulatory requirements and contractual obligations are covered in a technical solution
• Take consideration the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements
• Lead role in the assurance of technical designs demonstrating a high level of understanding with respect to customer drivers, customer requirements, contractual agreements, service architecture and service management
• Create and assure a Service Model to support Operational teams in the delivery of IT services, to ensure technical solution fits into this model
• Work closely with all service providers to input on service elements that are key to the technical solution
• Work closely with all service providers to ensure the scalability of the end to end solution

Key responsibilities for the Service Architect / Service Design (Service Delivery, Service Architecture, ITIL):

• As a Service Architect, can you assure customer and regulatory requirements and contractual obligations are covered in a technical solution?
• Can you as a Service Architect, take into consideration the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements?
• As a Service Architect, can you take a lead role in the assurance of technical designs demonstrating a high level of understanding with respect to customer drivers, customer requirements, contractual agreements, service architecture and service management?
• Do you, as a Service Architect, understand how to create and assure a Service Model to support Operational teams in the delivery of IT services, to ensure technical solution fits into this model?
• As a Service Architect, can you work closely with all service providers to input on service elements that are key to the technical solution?
• As a Service Architect, can you work closely with all service providers to ensure the scalability of the end to end solution?

What would make you a good fit for this role?

• Extensive experience in Service Architecture and end to end solution design
• Experience in selecting and applying service management principles, policies and techniques in client operational environments
• ITIL Certified - from foundation level
• Customer focused with the ability to identify and understand both internal and external customer's needs
• A high degree of knowledge relating to service management
• Creative problem solving and analysis skills with an ability to identify develop and implement solutions to gaps to meet the needs of the business

Join our growing global team and accelerate your career with us. Apply today.

For more information about this or other opportunities, please contact Raid Ahmad. Please quote our job reference number 598577.

About us

NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.