Client Services Coordinator - Aged Care

ABOUT THE ROLE:

Summary of the role:

The Client Service Coordinator is responsible for the provision of the effective execution of appropriate sale and admission functions. In addition, the Client Service Coordinator is accountable for achieving maximum occupancy and Refundable Accommodation Deposits [RAD] sales, while providing support to the Client Services Team Leader and the GM Client Services.

ABOUT YOU:

• Previous experience in providing exceptional customer service and the ability to interact with people and build ongoing relationships.
• A confident communicator with exceptional negotiation skills and computer literacy.
• Excellent time management skills and can manage conflicting priorities.
• Dependable, punctual and able to work in flexible working conditions.
• Have an understanding of the requirements in contemporary Aged Care about the financial arrangements as defined in the Aged Care Act
• Demonstrate commitment to the objectives of the organisation and show considerable drive to achieve targets.

ABOUT US:

Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, Aged Care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.

Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

WHAT WE OFFER:

Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

• Caring for our people and those important to them with generous employee assistance available for employees and their families
• Encouraging applications from people of all ages, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander Peoples, and supporting all staff to be their authentic selves at work through our network group for LGBTIQ+ staff and allies
• Protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
• Taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
• Offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services. 

WHAT YOU WILL NEED:

• Candidates are required to meet the position and qualification requirements.
• Provide a current Police Record Check and Working with Children Check (Mercy Health may conduct additional background checks subject to current legislation).
• Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).

Employment with Mercy Health is subject to satisfactory background checks which can include Police Record Check, Working with Children Check and NDIS Worker Screening Clearance.

If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

Contact Details

• Robyn Quilliam-Taylor
• 0487 922 ***

To view the position description or submit your application please click the 'Apply Now' button.