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Form of work Flexible, inclusive work environment with generous remuneration and benefits
Transform your career with Southern Cross University
Located at our beautiful coastal campus on the Gold Coast
About us
Southern Cross University is a values-led, young, dynamic and rising institution of excellence committed to transforming tomorrow. Our game-changing new education model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn.
Southern Cross University’s new 2030 strategy is founded on our people and our purpose to change lives through revolutionary learning and research with real impact. Learn more about our purpose, values and strategy by clicking here.
Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, amazing and dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.
About the opportunity
Client Services within Student Administration Services (SAS) is responsible for the delivery of a wide range of core business services to students and staff within the University community.
The Client Services Coordinator is responsible for coordinating administrative aspects of the student lifecycle with a focus on delivering operationally efficient service in a high-volume and fast-paced environment. This position will inspire, motivate and mentor a team of Student Advisors to ensure timely and consistent advice is provided to prospective and current students. Your core responsibilities will include:
Provide operational supervision of a team of Student Advisors, providing advice and training to ensure effective communication of the course requirements specific to any degree on offer
Liaise with the other Coordinators in Client Services, to ensure complete coverage of the face-to-face, phone and technology systems for service provision to students, staff and other stakeholders
Provide advice on policies and procedures, to Client Services staff and stakeholders, in the resolution of escalated matters.
Monitor, support and plan team performance to achieve service standards.
Document business processes, develop training materials and deliver training to new staff
About you
You will have demonstrated experience working in a client services team delivering high service levels with a strong commitment to service excellence and responsiveness. Your exceptional communication and interpersonal skills enable you to handle a wide range of enquiries and liaise effectively with people at all levels. More specifically, you will have:
A tertiary qualification plus relevant experience, or extensive administrative experience.
Demonstrated experience in leading a team, including promotion of excellence in client service and staff development
Strong planning, organisation and time management skills, with a capacity for adapting to a rapidly changing environment.
Well-developed analytical and problem-solving skills including the ability to interpret and provide advice on rules, policy and procedures.
Experience establishing and monitoring service standards.
Salary and benefits
Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:
Full-time, continuing (permanent) position
Located at our Gold Coast Campus
HEW Level 5. The base salary ranges from $73,987 - $82,271 per annum, plus 17% superannuation. The total remuneration package is up to $96,257 per annum.
Find out more about working at SCU by visiting Why Work at SCU.
Application requirements
Applicants must apply online and provide responses to the selection criteria in the position description by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting jobs@scu.edu.au.
Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with unrestricted work rights in Australia for the entire duration of the appointment. Employer visa sponsorship is not available for this position.
Further information
Additional information is available in the position description or by contacting:
Name: Ms Rebecca Lever, Manager, Shared Services Hub
Phone: 07 5589 3260
Email: rebecca.lever@scu.edu.au
Closing Date: 11.30 pm Thursday 23rd March, 2023
Southern Cross University is committed to diversity and social inclusion and aim to ensure equality in the recruitment of our staff. Applications are supported and encouraged from those that bring diversity to the University.
Together, we are Transforming Tomorrow.
