AddressSummary:
We are seeking a highly organized and detail-oriented Client Services Coordinator to join our team in Halls Creek. The successful candidate will be responsible holding accountability for integrated case management practices to job seekers across a defined region, whilst increasing the placement and retention of job seekers in sustainable careers as well as leading a large team.
Responsibilities:
- Lead, mentor and motivate a team of case managers, fostering a collaborative and supportive environment that promotes professional growth and high-quality of service.
- Manage office caseload of clients, ensuring each case is appropriately assessed, planned, monitored, and evaluated based on established guidelines, protocols, and services available.
- Coordinate Client Services maintenance and organisation of records of caseloads, documentation processing and service delivery standards.
- Establish and maintain productive relationships with community, councils, local Indigenous organisations, peak bodies, businesses, not-for-profit organisations, government departments and other key stakeholders.
- Develop risk strategies to identify and address support needs for both employers and job seekers.
- Strong understanding of the regional employment needs.
- Work proactively with key internal and external stakeholders to assist job seekers to enter the workforce.
Mandatory Experience:
- Demonstrated ability to actively engage with diverse communities, understanding their unique needs, and developing culturally sensitive strategies to empower individuals and enhance community well-being.
- Strong networking and collaboration skills, with the ability to partner with local organisations, government agencies, non-profits, and other stakeholders to leverage resources, and create synergies for community development.
- Experience in setting performance standards, conducting regular evaluations, providing constructive feedback, and addressing performance issues to ensure the team’s continuous improvement.
- Demonstrated commitment to client empowerment, active listening, and a client-focused mindset to ensure that services are tailored to meeting unique need and goals of jobseekers.
- Excellent communication skills to explain complex information, actively engagement with clients, and maintain open channels of communication through the case management process.
- Demonstrated experience in strong decision-making skills, with the ability to analyse complex situations, weigh alternatives, and make well-informed choices that benefit clients.
- Ability to adapt to evolving program goals, emerging challenges, and changing community dynamics while maintain a focus of positive client outcomes and team culture.
Desired Qualifications:
- Qualification in Leadership and Management or a related field.
- Relevant qualification in case management or related field.
Other Requirements:
- A current C Class motor vehicle license.
- Ability to engage in regular travel (by road and air) inclusive of short stays away from home.
- National Police Certificate
To Apply:
To receive a copy of the Position Description for the role, make any enquiries, and/or to lodge your application, please email: **@jobpathways.org.au
To apply, you must provide a cover letter which demonstrates your suitability for the role against the selection criteria, with a current resume.
Job Pathways may reserve the right to fill the position prior to the ad closure date should a successful candidate arise.
Please note the role is based in Halls Creek, WA, visa sponsorship is not available for this position. Candidates must be authorized to work in Australia without the need for sponsorship.
