AddressCompany Overview:
Join our highly respected team at Citizens Advice Bureau, a leading not-for-profit organisation dedicated to connecting people with information and services to make independent and informed decisions. We also specialise in providing low-cost mediation and legal services. With a commitment to social justice, diversity and service excellence, we are looking for a talented Volunteer & Client Services Coordinator to contribute to our continued growth and success.
Position Overview:
As a Volunteer & Client Services Coordinator, you will play a pivotal role in leading and coordinating various aspects of our operations, ensuring seamless coordination and efficient execution of our business activities. You will work closely with our branches across nine locations to facilitate communication, streamline processes, and drive initiatives forward.
Key Responsibilities:
- Manage a team of voluntary staff across CAB branch locations
- Recruit and train voluntary staff
- Coordinate scheduling of appointments for Legal Unit
- Coordinate volunteer roster
- Plan and coordinate events for internal teams and external stakeholders.
- Coordinate and prepare reports, presentations and other publications and documents
- Develop marketing and communication plans for external stakeholders
- Develop activities for community education
- Assist in tracking progress, identifying risks, and resolving issues
- Coordinate and delegate tasks for the day to day office operations at CAB
- Serve as a central point of contact for inquiries
About You:
- Exceptional at organising, delegating and prioritising tasks to ensure deadlines are met effectively.
- Collaborative and business relationship focussed
- Analytical and problem solving
- Value and support diversity and inclusiveness
Qualifications & Experience:
- Tertiary degree in Business Administration, Management, or related field.
- Proven experience in a similar role, preferably within non-for-profit sector
- Exceptional organisational skills with the ability to prioritise effectively
- Excellent communication and interpersonal abilities, with a customer-oriented approach.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Attention to detail and a commitment to delivering high-quality work.
- Flexibility and adaptable to evolving business needs.
Benefits:
- Flexible hours
- Paid Christmas holiday period
- Opportunities for professional development and growth within the company.
- A respectful and supportive work environment where your contributions are valued.
Equal Opportunity Employer: Citizens Advice Bureau is an equal opportunity employer and is committed to diversity and inclusion in all aspects of employment. We celebrate the unique perspectives and talents that each individual brings to our team, and encourage all qualified applicants to apply.
How to Apply: If you're ready to take on this exciting opportunity and contribute to our team's success, please submit your resume and cover letter detailing your relevant experience and qualifications. Hit the replay button now.
*Please note the Citizens Advice Bureau reserves the right to interview and appoint before the advertised closing date.
