AddressProfitable Growth
- Manage designated accounts to budget and agreed pricing and margin criteria.
- Where required prepare and present Security briefs to Management and staff with regards to Guarding Clients.
- Work with designated clients to understand their Security requirements and develop and deliver service provision efficiencies.
- Appropriate allocation and coordination of resources to maintain optimal efficiency
- Support the development of Manpower Services Infrastructure business opportunities when required – Negotiation & quotation for Guard Services.
Customer Focus
- Attend regular client meetings (Guarding) as set out contractually or as directed and ensure prompt corrective response to client requests
- Where directed, prepare rosters for guarding staff
- Promptly attend to matters or directives raised by our Guarding, and any other clients and ensure timely follow
- Carry out customer satisfaction survey
- Oversee recruitment programs and staff training initiatives.
- Provide timely and accurate reporting
- Management of KPI’s & or Service Level agreements as per client contracts.
Quality & Compliance
- Adhere to all quality procedures relating to the division
- Assist with quality audits as requested
- Preparation, completion and implementation of site standing orders (SSO) and Safe Work Method & Environmental Statement (SWMES) at all sites that are managed within your portfolio within 30 days of contract commencement
- Documentation to be completed accurately and within specified timings (RFS, Account Application, Service Agreement etc.)
- Ensure the currency and accuracy of Quality Manuals & Site Standing Orders are maintained
- Ensure all documents are quality endorsed and current
- Ensure procedures are in place to manage onsite service quality provision
- Ensure workforce is compliant
Teamwork and Leadership
- Be respectful, courteous and demonstrate a good work ethic and team spirit,
- Take a leadership role in looking after other Account Managers client base during absences
- Assist the Operations Co-ordinator/ Rosters Team in the preparation of site rosters
- Liaise with the Supervisors after hours to ensure the smooth running of allocated sites, to assist with ad hoc guard enquiries.
- Be an effective team member, contributing to the Protective Services team
- Provide Leadership and training assistance to the Protective Services team
