AddressWho Are We?
Abbott Native Title Trustees (ANTT), is a commercial business and has been operating as a trustee for Native Title trusts since 2001. Since then, it has grown to include trustee roles across Western Australia including the Pilbara, Goldfields and Kimberley regions.
Through Paperbark Corporation Services we also provide a range of services to Aboriginal and Torres Strait Islander companies (ASIC) and corporations (ORIC).
We acknowledge Aboriginal and Torres Strait Islander peoples’ inherent right to culture, country, and resources. Our purpose is to work with the First Peoples of Australia to improve their political, economic, and social standing.
The Role
Working as part of our Client Services Team you will be responsible for providing exceptional customer service and culturally sensitive support to Aboriginal and Torres Strait Islander clients throughout Australia.
As the Client Services Team your key accountabilities will include:
Process and Assess Application
- Ensure beneficiary details are accurate and up to date.
- Recording details of applications in system.
- Document management in line with company policy.
- Assess and process applications within policy and guideline framework.
- Book and arrange travel as required.
- Keep clients informed.
- Follow up with external parties
Client support and engagement
- Provide timely advice and information to clients.
- Proactive, thinking about client needs and anticipating them.
- Identifying issues and problem solving.
- Build trust-based relationships.
- Answer a high volume of incoming phone calls
People and Teams
- Demonstrate consistent and visible support for the ANTT’s Purpose and Values.
- Develop and maintain effective and collaborative working relationships with all team members.
- Identify and implement agreed process improvements within scope of role, or change initiatives, as directed.
- Be familiar with and comply with all ANTT and Armada Group policies and procedures.
About You
- Adaptable with the ability to work independently and take initiative to problem solve.
- High level interpersonal skills with the ability to establish and maintain positive and productive relationships with clients & suppliers.
- Ability to communicate effectively both in writing and verbally.
- High level of attention to detail.
- Efficient and accurate data entry skills
- Willingness to listen and learn from our clients
- Be compassionate, empathetic and resilient, willing to take the time to understand, identify and work through issues with our clients to find positive outcomes.
- Need to be prepared to learn about our values and how they apply to our Aboriginal clients.
The following forms the main selection criteria for the CSO role, please direct your application to these key areas:
Criteria:
- Reasonable education and experience as the role requires.
- Knowledge of Charitable Trusts and/or Aboriginal Corporations
- Experience working with Aboriginal and Torres Strait Islander People
- Competent with full suite of Microsoft Office
- Competent with a variety of operating systems
How to apply:
To apply please submit a covering letter and a resume directly to this advertisement. Your application should include your resume and a covering letter providing a statement about why you think you would be a suitable candidate for this role. The successful candidate may also be required to obtain a National Police Clearance and Working with Children prior to commencing in the role. A full Position Description can be provided on request and any queries can be directed to Kelly on 6165 4080.
Aboriginal and Torres Strait Islander People are strongly encouraged to apply.
