AddressWho We Are?
Serco is one of the fastest growing facilities management service providers in the market. We provide a range of services including cleaning, waste management, maintenance to government and commercial clients in every state and territory across Australia.
We offer a supportive, safe and inclusive team culture for our people and opportunities for career progression.
The Client Services Officer will aid the Client Service Manager in overseeing a portfolio of commercial clients within the Operations team, focusing on our key clients in and around Perth, WA.
The Role
- Delivering a high-quality service and standard across all sites/facilities consistently
- Developing leadership & employee capability to have a sustainable business, servicing our clients and customers
- Building and leveraging effective stakeholder relationships to achieve business objectives
- Planning, coordinating and overseeing the level of service delivered at all sites, ensuring contractual obligations are met
- Support CSM in profit improvement and development
- Lead, support and develop a team of dedicated and competent cleaning staff
- Ensure all staff and contractors are properly trained and appropriately qualified for their role and conduct Toolbox Talks as necessary
- Incident reporting is undertaken quickly
- Undertake Weekly Inspections, report issues and support troubleshooting for prompt resolution
- Facilitate and manage Time and Attendance
The Person
- Minimum 2 years experience in a hands-on cleaning supervisor role with exceptional attention to detail
- Must hold a valid driver's license
- Strong customer service skills and excellent communication
- Well- presentation and possesses strong professional acumen
- Skilled in people management and leading teams
- Certificate III In Asset Maintenance (Cleaning Operations) or relevant qualification is desirable
Join us
If you are inspired to make a positive difference and would like to be considered for this opportunity, please click the 'Apply Now' button.
