Address
Form of worknib's vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.
nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports more than 27,000 NDIS participants and is on track to reach its goal of supporting at least 50,000 participants by FY25. nib Thrive is currently one of the top three largest plan managers in Australia.
Let's talk about diversity, equity and inclusion
We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment@ nib.com.au.
Let's talk about this role
As the Client Services Officer, you will be responsible for the processing of confidential participant data and participant liaison with existing and new participants, including responding to participant enquiries via telephone, email and providing administrative assistance to meet our plan management obligations as required. This position has a blend of data processing and clerical requirements as well as being participant-focused for us to build and maintain quality relationships and support our participants to receive a high-quality plan management service. This role presents the opportunity to gain a broader knowledge of the NDIS and make a valuable contribution to a passionate and customer-focused team.
Let's talk about you;
- Highly developed verbal and written communication skills, with the ability to respond to telephone and email enquiries from new and existing participants, always aiming to deliver solution-focused participant support
- Demonstrated experience in managing challenging telephone calls
- Strong computer and data entry skills and demonstrated capacity to use MS Office packages
- Well-developed problem-solving skills and capacity to work autonomously in a fast paced and changing environment to meet required timeframes
- Sound ability to process financial documents through accurate data entry with strong attention to detail and the ability to manage multiple tasks while maintaining accuracy
- Prior experience working in a team setting as well as autonomously
- Demonstrated ability to engage, build and maintain strong relationships with participants, families and carers, displaying empathy, understanding and sensitivity to the needs of the participant
- Willingness to effectively communicate with a diverse range of people, including people living with disability, cultural diversity and language other than English, and be able to adjust ways of working to support best-practice inclusion and accessibility with participants and stakeholders
- Possess or ability to obtain prior to commencement a NDIS Commission 'Worker Screening' check. You will also be required to undertake any new or additional checks required by legislation or the NDIS
At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We're always on the lookout for curious individuals who will add to the culture at nib Group - so if this role resonates with you, please apply!
Let's talk about working at nib
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we're committed to creating a flexible working environment where you're free to be you.
Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
- The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners
- Support your better health - whatever that looks like for you - through our nib Well Program and corporate fitness discounts
- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib's NDIS Workforce Policy.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
