Client Services Officer

Job description

• Assist us to deliver high quality client outcomes / services
• Progress your career with us
• Hybrid working arrangements – part-time

Relationships Australia Victoria (RAV) is a secular, community-based, not-for-profit organisation with no religious affiliations who have been providing services to the Victorian community for over 75 years. Our vision is for “positive, respectful, safe and fulfilling relationships for all Australians”.
The role
Reporting to the Centre Manager, your responsibilities include providing a welcoming first point of contact to clients, directing incoming phone enquiries about our services and responding to emails in a helpful manner. You will also be responsible for ensuring the efficient coordination of booking, data entry and processing of all appointments and undertaking basic assessment of client service needs as required. A high level of customer service is required for this role, as well as maintaining confidentiality and professionalism.
This opportunity is located at our Cranbourne Centre and is a permanent part-time position working four (4) days per week. The work pattern will be Tuesday to Friday, 9am to 5pm with an evening shift included on Tuesday from 12pm to 8pm.
About you

• Office Administration certificate and/or previous experience in a similar administration capacity.
• Competent in Microsoft Office suite and ability to pick up new programs and business systems with ease.
• Experienced in answering high volume inbound calls and delivering high quality customer service.
• High level of confidentiality to ensure client personal and financial information is maintained.

We provide:

• Competitive salary including meal/entertainment and salary packaging.
• Hybrid and flexible working arrangements to support work-life balance.
• Generous employment conditions and benefits including additional paid leave benefits - parental, study, personal and compassionate, flexible, family violence leave as well as paid ex-gratia leave between Christmas and New Year.
• Access to professional development and training including our Registered Training Organisation programs where we provide accredited and non-accredited courses.
• Best practice clinical supervision and support through a comprehensive Employee Assistance Program.
• Career progression opportunities internally across Melbourne Metropolitan and Regional Victoria centres.

The base salary range is $71k - $77k (pro-rata) per annum.
Apply
Click "Apply Now". We encourage candidates to apply as soon as possible by sending their application and resume so we can progress to interviews. You can view the position description for further information. If you have a specific query contact Lorraine Zaffiris, Client Services Officer on (03) 9725 9964.
COVID-19 compliance
Candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption during their application process.
RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution.
A position description is attached.
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