Client Services Officer

Classification: ASO2
Salary Range: $57,842- $62,221
Duration: up to 12 months
Vacancy Type: Full Time and Part Time
Number of Positions Available: Multiple
Closing Date: 11:30pm, Thursday 02 May 2024

About the Opportunity

Consumer & Business Services (CBS) is looking for multiple committed, positive and personable Client Service Officers to join our agency. Over the next 12 months we are anticipating multiple full-time and part-time opportunities across our front-line customer service branches, but we also have immediate full-time & part time vacancies we are seeking to fill now. The duration of these opportunities can be up to a year but can also be shorter. Roles available now are currently within our Births, Deaths and Marriages team, but this process could be used to fill opportunities in other areas of the agency should they arise.

In the Client Services Officer role, each customer interaction will be an opportunity for you to apply your problem-solving skills and excellent customer service ability to resolve at times sensitive enquiries. Importantly, this role involves working in a team environment that is fast-paced and requires daily rostered phone shifts.

We want to hear from you if you are:

• Effective in providing high-quality customer support in a considerate and timely manner via telephone, face to face, emails and other forms of communication.
• Competent in handling complaints in a considerate manner.
• Able to use initiative and judgment to ensure customers receive appropriate advice and solutions.
• Able to make thorough assessments on the merits of applications and make informed recommendations.
• Able to efficiently handle workloads with competing demands and priorities.
• Personable and able to work successfully in a team of Client Services Officers.
• Comfortable undertaking rostered phone shifts of up to 4 hours.

What we can offer:

A great entry-level opportunity to start your government career in.

• Competitive salary with a favourable superannuation fund.
• Flexible working arrangements, including flexi-time.
• Convenient office location close to public transport and a street away from Rundle Mall.

  If you think this job is for you, please read on; the job description tells you everything else you need to know about this exciting role.

CBS is seeking to establish a pool of experienced, high-performing and motivated individuals through this process. Successful candidates will be placed in a pool for a period of 12 months and may be considered for ongoing or term positions of various durations as they arise within the agency.

Note: As part of your application, you will be requested to complete 3 shortlisting questions designed to assess your initial suitability for the role and replaces the need for a cover letter.
We strongly recommend you provide a detailed example from your experience which best demonstrates your abilities against the question asked. Your example should be more than one sentence and detail the situation you were in, the task you had to undertake, what action you took and what result you achieved.

About the Business

The Attorney-General’s Department (AGD) provides a range of legal, regulatory and other services for the government and people of South Australia. Employing around 1500 staff, AGD promotes justice by protecting people’s rights, holding people to account according to the law, improving safety and contributing to an efficient and fair justice system.

Consumer and Business Services (CBS) is a division of the Attorney-General’s Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focused and flexible in its activities, providing accessible information and services.

CBS constitutes a large part of South Australia’s business/consumer regulatory system, and is the regulator for many businesses and professions.

CBS’ strategic goals are to:

Deliver effective regulation – by ensuring fair markets, safe products and empowered consumers.

Look after each other – fostering an engaging, positive and healthy work environment.

Look after our customers – ensuring an informative, consistent and responsive service.

Find better ways of working – through improved services and information.

The Birth, Death and Marriages Branch provide an essential service to South Australian’s seeking to register or obtain information on these significant life events.

The Registration Branch provides an essential service to South Australian’s seeking to register or obtain information on the significant life events of births, deaths and marriages.

For more information about the Attorney-General’s Department and Consumer and Business Services, please visit https://www.agd.sa.gov.au/ and https://www.cbs.sa.gov.au/

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.

For further information about this exciting opportunity that is not covered by this website please contact Tracy Berry, Deputy Registrar, CBS on 08 7424 65***or ***********@sa.gov.au

Click Apply and follow the prompts to submit your application.

The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.