Address As a Client Service Officer, you will specifically:
* Provide accurate information, advice, and service delivery to stakeholders of Queensland's vocational education and training system on the full range of departmental programs and activities.
* Undertake a range of activities to support programs including marketing programs and services, conducting stakeholder and participant interviews, field/workplace visits, surveys, data entry and the interpretation and application of legislation and departmental policies and procedures.
* Provide a range of administrative and support services including use of department information technology systems, equipment, and software applications (both standard and specialised) for example word processing, spreadsheets, records management systems, event and nomination management and on-line registration processes.
* Assist with the monitoring of projects, programs, processes, and activities, including undertaking basic research and analysis of projects, programs, processes and activities to achieve performance benchmarks and organisational objectives.
* Identify opportunities to improve existing work instructions, processes and procedures for training and employment projects and programs through the utilisation of innovation and problem-solving skills.
We're committed to appointing the best-suited person for each role. This includes considering equity, diversity, respect, and inclusion needs within our agency. We believe that these elements are essential for the success of our team, and we strongly encourage applicants from diverse backgrounds to apply.
If you require any reasonable adjustments to fully participate in the recruitment process, please do not hesitate to contact the designated contact for the vacancy.
Ready to make an application?
Please read the 'Interested in applying?' section for instructions on how to apply and for information on what you will need to submit as part of your application.
Applications to remain current for 12 months.
