Client Services Officer

• Ongoing, Part-Time Position (up to 60.8 fortnightly hours).
• Competitive annual salary + Super + Salary Packaging* (to increase your take home pay).
• Located in Port Adelaide.

We are seeking a dedicated Client Services Officer to deliver on-site, client-centric service and administrative support across the range of services offered by Relationships Australia SA (RASA). In this role, you will be responsible for handling client inquiries, providing information, triaging referrals, and managing intake services to accurately assess and address the diverse needs of clients and visitors across RASA sites.

You’re welcome at RASA

Our belief in the transformative power of relationships lies at the heart of everything we do.
You will be joining an inclusive, supportive and welcoming culture. Relationships Australia South Australia (RASA) Values are Diversity, Respect, Belonging and Learning and this is reflected in the way we work and treat each other. Our teams embrace people from a wide range of cultures, backgrounds, beliefs, sexual and gender identities. We understand that your relationships are important, so we believe in being flexible, where possible, to support you to balance your work and personal commitments.

Who we are looking for

To be successful in this role you will need:

• Certificate IV (AQF level 4) in Community Services (or willingness to complete within 12 months).

It would be a bonus if you have:

• A passion for community services and community well-being.
• Experience working in a fast-paced environment where speed and accuracy are critical.

What you will be doing

• Delivering exceptional client service at the initial point of contact and consistently throughout the entire client interaction with RASA, adhering to best practices.
• Employing a restorative approach to build strong relationships with internal teams, supporting a "No wrong door" approach in addressing client inquiries.
• Conducting triage and identify service needs for clients and visitors, whether on-site or via phone, which includes scheduling appointments and providing information about RASA services.
• Welcoming and assisting clients and visitors at the front desk, ensuring a high standard of risk management on-site.
• Demonstrating adaptability in service delivery to effectively meet the diverse needs of clients, including those with varying abilities, languages, and cultural backgrounds, both in-person and through digital platforms as they access RASA services.

For more information you can read the full Position Description.

If this role is what you are looking for, we’d love to hear from you.

Enquiries: Any enquiries can be addressed to Amy Capel on (08) 8340 2022.

Closing Date: Monday, 29 April 2024, 9am.

Relationships Australia South Australia is a Child Safe and Equal Opportunity Employer

Please note that the services provided at RASA sites mean that our employees need to follow some specific requirements:

• A satisfactory DHS Working with Children Check
• A satisfactory National Criminal History Check
• Have had the three TGA approved and recognised COVID vaccine doses and provide the certificate. If you can’t comply, you are encouraged to have a confidential conversation with the hiring manager about your individual circumstances.

*How Salary Packaging can increase your take home pay

Salary packing is an entitlement granted by the Federal Government to workers in approved non-government and health organisations. Salary Packaging can increase your take home salary by creating tax free earnings. In effect, $15,899 of your wage can be paid tax free in each fringe benefit tax year. This 'tax free' amount is in addition to the tax-free threshold of $18,200 for income.

Follow the link to the Salary Packaging information provided by AccessPay, our chosen provider, to find out more.

About RASA

Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples and individuals of all ages, backgrounds and abilities. To find out more about RASA go to rasa.org.au.