Client Services/Client It

Status:                           Full time – 37.5 hours per week 

Department:                  Client Services 

Role Summary: 

This is a full-time, Hobart based position with responsibility for identifying and maximising business development opportunities through the delivery of client related and IT services. The role also has responsibility for maximising customer satisfaction and delivering a sustainable competitive advantage.

 About the Role:

• Promote DSPL services and assist with the liaison between DSPL Client IT and Doctors 
• Install and maintain IT services to Hobart, Launceston and North West Pathology clients
• Establish and maintain professional and productive stakeholder relationships
• Provide exceptional customer service to all clients, including support for PMS both internal and external.
• Work with the Senior Management team to provide commercial and strategic insights that can be used to            influence appropriate events, sponsorships and campaigns
• Review customer complaints and take appropriate and timely action as required 
• To identify, pursue and secure corporate business development opportunities for DSPL liaising with the Commercial/Industrial Testing Manager
• Identify and address specific service needs, service inadequacies and opportunities
• Resolve customer service and IT issues, both internal and external in consultation with the Operations Manager, State Laboratory Manager and Branch Laboratory Supervisors.
• Maintain corporate branding of our collection centres, signs, courier fleet and other assets.

Selection Criteria:

1. A minimum of 3 years relative experience
2. Relevant tertiary qualifications in business, information technology and/or science (desirable)
3. A current driver’s licence is essential.
4. Exceptional interpersonal and communication skills.
5. A proven commitment to service excellence and client management.
6. The ability to foster and develop professional relationships and networks.
7. The ability to work within a team effectively to achieve corporate outcomes.
8. Proven ability to act independently demonstrating sound judgement. 
9. A knowledge and understanding of Medical Practice Management software will be considered an advantage.
10. Must be able to live and work permanently in Australia at the time of application.

Further Information:        

Please contact Pip Rose, HR Manager at ********@dspl.com.au

To Apply:                             

Please submit a cover letter addressing the above criteria (1-10) and a copy of your current resume via the Seek portal. 

Applications Close:           21 May 2024