Client Success Manager

The Client Success team works closely with our clients across the region, including identifying and understanding business goals, coaching, and consulting clients the way they think about social media, online editorial, print, and other types of data, on what the media monitoring and analysis goals should be and how to achieve them.We are aiming to turn external data into credible insights that are used to measure organizational performance, track competitor and industry development, manage PR crises and leverage innovative opportunities for our clients by using Meltwater solutions. We are a team of senior leaders across the business who are proud to be our clients trusted business partner.As a Client Success Manager, you will be at the forefront of the media intelligence space by driving strategy and widespread product adoption among a small portfolio of our high yield and high potential clients. You will challenge existing norms within our industry and act not only as an expert in Meltwater's product set, but as an extension of our clients communication and marketing teams. You will be a part of Meltwater's growing account management team, a group of our most highly skilled and most engaging employees.What you will be doing?

• Be the point of contact in all matters relating to clients queries and needs while

building and strengthening client relationships to achieve long-term partnerships.

• Conduct client business reviews to track the health of your accounts, while listening

to customer feedback and proactively discovering areas of improvement

• Take ownership of monthly churn / retention and growth targets for your specific

client accounts

• Proactively identify issues that may impact a renewal and engage all available

resources to resolve any knots.

• Track clients usage of and activity level on our platforms to monitor the health / risk

status of your accounts.What we would like to see from you

• University Degree of any disciplines with strong academic results
• 1-3 years of consultative sales, account management or relevance experience (key account management preferred) in SaaS, social media, digital marketing, PR/marketing agencies industry.
• Fluent in written and spoken English.
• Ability to develop strong relationship at operational and executive levels.
• Demonstrated analytical and critical thinking skills, with superior customer-service oriented skills is a big plus.
• A passion for consultative selling, business development and entrepreneurship
• Exceptional verbal and written communication, analytical and presentation skills
• Positive, target driven, initiative-taker with natural leadership qualities.
• Proven ability to exceed expectations or targets at work.
• Coachability, openness to feedback and dedication to consistent self-improvement

The rewards of working with us!

• Competitive Compensation Package - we have uncapped commission scheme!
• Prizes and additional sales incentives.
• Flexible Time Off
• Training program, conference, seminar for your personal and professional growth
• Business travel life insurance
• Fun, ambitious, and international working environment
• Fun team outings
• Well stocked kitchen

About MeltwaterOur culture is based on a fundamental belief in people and the potential they possess. Our employees embody the work hard, play hard spirit, and we are lucky to have some of the best and most talented people out there. We pride ourselves on taking great people and helping them do extraordinary things in a dynamic, global environment that fosters positivity, entrepreneurship, and teamwork.With 20 years of experience in the field of online media monitoring,Meltwater is a global leader in media intelligence and social analytics SaaS solutions- helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights.Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. With 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner to over 30,000 of the worlds most respected brands which rely on Meltwater to help inform their MarCom strategies and decision making.Share: