Client Success Manager

Client Success Manager

Coldbuster Floor Heating is a fast growing, family-owned and operated business operating throughout Australia. Located in a comfortable office/warehouse in Frenchs Forest, we pride ourselves on our great reputation and running a team with dedication and friendliness. 

We are seeking a passionate and highly organised Client Success Manager to join our vibrant and hard-working team and help us further grow our business. We want an enthusiastic candidate looking for a long-term career within a caring environment. 

Reporting to the Managing Director, this role will be crucial to helping the business achieve its ambitious growth plans. The successful applicant will be driven to achieve the best outcomes for both clients and the business and maintain our exceptional record of client retention, as well as collaborate with the team on sales and marketing developments. 

Duties include, but are not limited to the following:

• Primary – client relationship functions, including:
  • manage and retain existing account relationships and build strong client engagement and rapport, strongly focused on retention and uplift
  • provide ongoing support to and enhance relations with industry clients, including coordinate, schedule and undertake all activities to sell/promote our products 
  • regular contact and meeting with clients in person and via video to foster and grow working relationships
  • conduct regular client reviews to ensure clients’ needs and requirements are being fulfilled
  • support sales and marketing initiatives to identify and develop opportunities to drive growth, including effectively present and communicate opportunities within our existing client portfolio
  • ensure clients are sufficiently supplied with all sales tools and marketing items 
  • maximize benefit from CRM and sales/marketing initiatives
  • attend trade shows as required from time-to-time, including on occasional weekends
  • attend networking events as required from time-to-time, including on occasional mornings/evenings.
• Secondary - assist with:
  • sales and customer service via telephone, email and walk-in queries
  • other sales activities as may be required
  • maintaining and continuously improving all systems 
  • specific tasks/projects for Management from time to time
  • relieving other staff positions when required
  • any other tasks requested or typical in a business of this type
  • being flexible to get all and any other jobs done as may be requested or otherwise.

Requirements: 

• driven by results, with the personal drive to forge growth and success for the business
• enjoys building long term client relationships through regular account meetings and helping clients to get the most from our solutions and services
• has a proven track record building growth and great relationships within client portfolios
• excellent customer service skills
• ability to follow tasks through to the end and on time
• strong verbal, written and presentation skills
• demonstrated organisation and time management skills
• strong work ethic and eye for detail
• genuine willingness to help others
• positive attitude and strong willingness to learn and keep to specific procedures
• capability of working both independently and within a team environment 
• desire to demonstrate initiative and be proactive 
• intermediate to advanced Microsoft Office experience 
• ability to pick up new programs and systems quickly and easily

This position is the perfect opportunity to invest in your career while working with a supportive and energetic team. Experience in the building/construction and/or property industries is strongly preferred.

Email your resume AND your required remuneration to: **********@coldbuster.com.au