Client Support Advisor (Full-Time - Hybrid)

JobAccess is the national hub for workplace and employment information for people with disability, employers and service providers.

Being part of the JobAccess team means you will be contributing to:

• Creating diverse and inclusive workplaces for people with disability
• Providing professional advice to support people with disability in the workplace
• Making a real difference in the lives of people with disability by delivering a service which provides help and solutions to break down barriers

The opportunity 

Currently we have an opportunity for a Client Support Advisor to join the team, this role will be full time and based in our Herdsman Office.

As the Client Support Advisor you will provide an advice service that supports employers, employment service providers and people with disabilities by providing practical assistance and advice on disability employment and Workplace Assessments, Workplace Modifications, Workplace Adjustments and Equipment to remove barriers to employment.

Key duties will include:

• Respond to telephone and email enquiries, following scripts and ensuring consistency in responses.
• Provide personalised and confidential professional advice and information by telephone or email as per case allocation.
• Complete case management activities in accordance with the procedures, in a proactive manner following the Policy and Procedures developed for the services.
• Liaise and monitor caseloads with Manager to ensure that service delivery requirements are met.
• Complete all clerical and administration tasks related to cases and keeping updated electronic file notes and records.
• Process invoice reimbursements in accordance with guidelines.

About you:

You will have experience working within disability services and passionate about making a difference in the lives of people with disability, along with:

• Understanding of rights and expectations of people with disabilities (including knowledge of the National Standards for Disability Services) 
• Have experience working within a contact center environment or customer service 
• Excellent communication skills both written and verbal 
• Capacity to utilise outlook, word, excel, website navigation and accurately maintain client database records 
• Ability to provide sound advice according to  service level agreements and procedure.
• Have a current Police Clearance and Working with Children Check or ability to provide satisfactory clearances 

Further details about JobAccess can be found via our website: www.jobaccess.gov.au

If you are looking to be part of an inclusive team where you can make a real impact within your community we want to hear from you!

• Professional qualification and/or experience in a Social Science or appropriate Allied Health setting.

• We offer flexible working arrangements
• Employee discounts for health insurance, gyms, pools and travel club
• Novated leasing and basic salary sacrificing
• Paid Parental Leave
• Purchased Leave (up to a further 4 weeks)
• Employee Assistance Program and Financial Wellbeing Program

You are welcome here.

Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.