Address
Form of workUse your customer service skills and strong admin capabilities to create positive experiences and make a difference!
About the RoleWe have a great opportunity for a motivated individual with sound administrative and customer service skills to join our welcoming ASA team. If you are someone who has excellent attention to detail, time management and that natural ability to build rapport with clients, then this may just be the role for you!
Our Client Support Officer, Contracts team work to deliver a broad range of general administrative support that focusses on training contract processing, providing customer service and monitoring contact points with employers and apprentices.
Responsibilities include but are not limited to:
- Receive inbound calls from clients and deal with general advice queries.
- Assess and monitor contract processes to increase accuracy and compliance.
- Complete accurate data entry and maintain databases.
- Provide general and accurate advice to clients on aspects of the Apprenticeship Policy.
- Provide guidance and advice to ASA staff to improve accuracy and compliance across teams.
- Other general admin duties as required.
- Process and submit Training Contract returns.
- Complete accuracy checks and process training contracts.
This role is a Full-time, Maximum Term Contract ending June 2024, and is available for immediate commencement, with the possibility of extension.
About You
To be successful in this role, you will possess:
- Demonstrated experience in customer service
- Intermediate computer skills with the ability to competently use Microsoft suite of products
- Strong attention to detail
- Excellent phone manner and skills
- Highly developed communication and interpersonal skills with the ability to handle situations in a patient and professional manner
- Ability to work to and achieve KPIs
- Strong time management and organisational skills, with the ability to work fast-paced and to time-critical deadlines
- Police Clearance
- Compliance and contract process knowledge.
- Experience with operating under government regulatory guidelines.
About Apprenticeship Support Australia
Apprenticeship Support Australia (ASA) was formed in 1998 to deliver the Australian Apprenticeship Support Network services under a contract from the Commonwealth Government. ASA’s services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information regarding ASA can be found here https://asa.cciwa.com/
CCIWA Culture and Benefits
At CCIWA, we will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career. We have an array on ongoing Learning and Development opportunities, from various training workshops to secondment opportunities and internal promotions.
We have a range of benefits to support our employees which includes:
- A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
- Excellent building facilities
- Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
- Salary Sacrificing - CCIWA is a rebatable employer
- Active Social Club and Charity Initiative
How to applyFor your application to be considered, you should include:
- A cover letter
- Current CV
To apply, click on “Apply Now” icon on Seek or apply directly through our website https://cciwa.com/about-us/join-our-team/; attach your resume with cover letter.
If you have any further questions, please contact the People Team at People@cciwa.com
Our Commitment to Diversity & Inclusion
We acknowledge the Traditional Custodians of this land. We acknowledge the strength of their continuing connection to land, waters and culture. We pay our respects to their Elders past and present.
We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.
