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Form of work
SalaryWe are a great place to work and have a high performing workforce that we are proud of. The Hills Shire Council is committed to delivering a positive and supportive workplace culture, where our people feel respected and valued.
About the role:
The Client Support Officer will be focused on providing quality customer support by ensuring all services meet the Aged Care Quality Standards.
Duties include:
• Respond to initial enquiries from consumers seeking community transport services, in line with Community Transport funding contract and the Aged Care Quality Standards.
• Perform general administration tasks associated with consumer enquiries.
• Develop with the consumer, individualised care plans reflecting the principals of wellness, rabblement and consumer choice.
• Maintain the transport volunteer roster.
• Resolve customer phone and online enquiries.
• Take customer bookings.
• Schedule services for consumers via the Transport Routematch system.
• Other duties as specified by the Transport Team Leader.
About you:
To be successful in this role you will have:
• Drivers Licence (Class C) - NSW
• Certificate III or extensive experience working as a scheduler in a Community Transport environment.
• Experience in Aged Care
• Extensive knowledge of Microsoft office and database systems
• Demonstrate highly developed verbal and written communication skills, with a strong attention to detail
Working with us:
THSC employees enjoy: Performance Bonuses, Learning & Development Opportunities, Active Social Club, Modern Office Location, Variable Leave days, Proactive Wellbeing Initiatives, Onsite Café, and Working for the Community.
Position details:
Permanent full-time role, S0566, Salary: Starting from $66K + Superannuation + Performance Bonus (up to 2% annual salary) + organisational bonus (up to $2K) + Aquatic and Fitness membership discounts.
Next steps:
Please review the Position Description available on Council’s Careers Page and submit your application online at www.thehills.nsw.gov.au by 5pm on 18 March 2024.
Please reach out to the HR Team at **@thehills.nsw.gov.au if you require any assistance with submitting your application or require further information about the role or the organisation.
Employment will be subject to clearance on the following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Drug and Alcohol Screening and Medical Check, and may also include a Criminal History and Working with Children Check.
The Hills Shire Council is committed to the principles of employment equity and diversity. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.
We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community.
