Address
Form of work
Salary- Competitive salary package up to $96,294 pa
- Locations: Newcastle and/or Gosford
- Full Time, Part Time, Ongoing and Temporary future opportunities
About us
Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.
About the role
The Legal & Client Support Officer provides two main functions for Legal Aid NSW. Firstly, a range of clerical and administrative services to support the legal staff and clients with their legal matters. Secondly, to be the initial point of contact for clients who contact Legal Aid NSW who have a legal problem.
About you
You are a committed, client focussed team member. You are a team player who delivers consistent quality services in a high-volume environment. Your high level communication skills support you in dealing with our clients and legal staff interactions. These interactions include reception, phone and legal administrative functions.
This recruitment will create a Talent Pool which may be used for similar ongoing or temporary vacancies (full-time or part-time) we have over the next 18 months.
WHY YOU SHOULD JOIN LEGAL AID NSW!
We are committed to diversity and inclusion
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at ************@legalaid.nsw.gov.au.
Other benefits of working with us
- You will have access to training, development and mentoring opportunities.
- We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.
The essential requirements for this role
You must:
- be willing to do a Criminal Record Check and/or Working with Children Check
- hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
How to apply
You MUST submit your application online through www.iworkfor.nsw.gov.au. If you submit your application late or by email it will NOT be accepted.
Your application must include:
- your resume (no more than 5 pages)
- cover letter (no more than 2 pages). In your cover letter, please address the two (2) target questions below:
- Tell us about a time you managed a challenging customer situation. Please provide details of the customer issue, how you approached the situation and what was the outcome? Also, on self-reflection what you would have done differently.
- Tell us about your “busy day” at work. How do you go about managing competing customer and business priorities?
Make sure your application is complete and you have answered all questions before you submit it.
Do you need help to apply?
It’s important to properly prepare before you apply for a role. Here is some other information to help you:
- If you have questions about the role, you can contact the Hiring Manager – Janene Tichonczuk on (02) 4908 6*** or email: ***************@legalaid.nsw.gov.au.
- If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
- The Role Description sets out the responsibilities of the role.
- The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
- Applying for a Role
- Working at Legal Aid NSW
