AddressMyADHD Australia is a well-established mental health clinic specializing in psychiatric services. Our mission is to provide compassionate and comprehensive care to individuals seeking mental health support. We are dedicated to fostering a supportive environment for our patients and staff alike.
Job Description:
We are looking for a friendly and organized Psychiatry Receptionist to join our team. The successful candidate will be the first point of contact for our patients, providing exceptional customer service and ensuring the smooth operation of front desk activities.
Key Responsibilities:
Front Desk Management:
- Greet patients and visitors warmly and professionally.
- Manage patient check-in and check-out processes.
- Answer phone calls, schedule appointments, and handle inquiries.
Patient Coordination:
- Maintain accurate patient records and update information as necessary.
- Assist patients with completing necessary forms and documentation.
- Coordinate patient flow and ensure timely appointment schedules.
Administrative Support:
- Handle billing and insurance verification processes.
- Collect payments and issue receipts.
- Maintain the cleanliness and organization of the reception area.
Communication:
- Liaise between patients, clinical staff, and administration.
- Communicate appointment changes and other pertinent information to patients.
- Ensure confidentiality and privacy of patient information at all times.
Qualifications:
- Previous experience as a receptionist or in a customer service role, preferably in a medical or psychiatric setting.
- Excellent communication and interpersonal skills.
- Proficiency in BP Premier Software, MS Office Suite.
- Strong organizational skills and the ability to multitask.
- Compassionate and patient-centered approach.
Benefits:
- Competitive salary.
- Opportunities for professional development and growth.
How to Apply:
Interested candidates should submit their resume and a cover letter highlighting their relevant experience to [Email Address]. Please include "Psychiatry Receptionist Application" in the subject line.
Join our team and help us make a difference in the lives of our patients.
