AddressAbout Riverina IVF
Our goal is to help patients achieve their dream of starting or expanding a family. Our services are based on the latest and most significant advances in IVF, which when combined with the experience, knowledge and expertise of our expert specialists, ensure patients have the best chance of achieving their dream. And we have the success rates to prove it.
Our team includes experienced nurses, counsellors and IVF scientists who are on hand to provide support every step of the way through treatment. We are passionate about providing all of our staff with the resources and training they need to be able to shine!
About You
The reality is that no one comes to a fertility clinic because things are going well. Our patients come to our clinic with a myriad of emotions. The right candidate will naturally make all patients feel welcome, safe, and comfortable in our space. Further to this, we are looking for someone who:
- Has worked in a Medical Administrator role for a minimum of 3 years.
- Takes pride in their work and conducts themselves in a professional manner.
- Is reliable and resilient.
- Demonstrates strong interpersonal skills.
- Takes direction well and can manage changing priorities.
- Can work effectively, autonomously and follow process.
- Has experience using Genie (attractive but not required).
- Has experience in IVF billing (attractive but not required).
About the Role
In this role you’ll be a part of our team based in Wagga Wagga. As the first point of contact for our patients, you will be working alongside our clinical team to provide our patients with an expectational health care experience. To meet the needs of the clinic, shifts vary between 8am-3pm, 8.30am – 4.30pm and 9.30pm – 5.30pm, Monday to Friday (up to 25 hours)
Duties include but are not limited to:
- Welcoming all patients to our clinic.
- Patient support.
- Professional communication.
- Phone switch board and email inbox management.
- Triaging patient needs.
- Invoicing and taking payments.
- Maintaining clinic presentation.
- Patient file maintenance.
- Provide administrative support to the clinical team.
- Document management and data entry.
- Diary management.
- Generating procedure lists.
All necessary training will be led by the Business and Office Manager
How to apply
Please apply through Seek or send your cover letter and resume to Jen at **********@riverinaivf.com.au.
