Clinic Transport Communications Officer

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.
We are seeking a Clinic Transport Communications Officer to provide effective and efficient coordination of our Clinic Transport Services within our Operational Communication Department. This is a Full Time, 2-year Fixed Term position based in Burwood East.
About the role
Reporting to the Lead Communications Clinic Transport, responsibilities of this position include, but are not limited to:

• Facilitate the dispatch and coordination of Clinic Transport Services resources (including car, bus, wheelchair hoists and more) to best service the community in a timely manner
• Maintaining regular contact, via radio and CAD and in accordance with AV guidelines with all Clinic Transport Officers, Paramedics and contractors working on Clinic Transport Services
• Receive and effectively process various forms of requests for transport of patients including phone and email, processing efficiently using available software, tools, and resources
• Contacting patients, hospitals, medical and care facilities etc on a regular basis to ensure accurate and up to date patient details and booking information

• Identify and report issues of over or under response to Clinic Transport Service events
• Maintain and build positive engagement experiences with community and other stakeholders

About you
To be considered for this position you will have a Certificate III Non-Emergency Patient Transport or equivalent with preferred relevant experience in health/medical environment such as ambulance or nursing. Candidates will also require:

• Experience using CAD/radio/telephone products and/or working in a Communications Centre
• Exceptional communication and interpersonal skills with the ability to work cooperatively as part of a team to maintain good relationships with internal and external stakeholders
• Excellent problem-solving skills and the ability to adapt to changing priorities and resource availability to ensure service delivery meets organisational and external requirements
• Proficient in the use of Microsoft Suite of products and familiarisation with computer technology

Working at AV
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountable, Respect and Excellence to life at AV, we want to hear from you!
Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including references, misconduct, and Police Checks.
By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.
This position is graded under the Ambulance Victoria Enterprise Agreement 2020.
The Position Description for this role can be found at the AV Careers website .
How to apply
Your application will form an integral part of the selection process and should be of a high quality including:

• Cover letter outlining your experience and interest in the position
• Current Resume
• Separate document addressing the selection criteria (detailed under ‘Key Selection Criteria' of the position description)

Applications must be submitted by 11.59pm on Sunday 28 January 2024 by clicking ‘apply'. Applications must be submitted via the AV Careers website to be considered. Emailed applications will not be accepted.
Refer to the ‘Applying for a position with Ambulance Victoria' document for further information. For any queries, please email recruitment@ambulance.vic.gov.au or contact us on 03 9840 3653.
At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.