AddressThe Company
Honeysuckle Health is a specialist healthcare and data science company that provides innovative remotely delivered & targeted interventions for individuals with injuries or chronic diseases, with the purpose of delivering better health outcomes for individuals and communities. At Honeysuckle Health we believe that everyone should feel confident and in control of managing their own health.
The Role
Our team is committed to making a positive impact on patients' lives by delivering personalised care and support. As a Clinical Administration Assistant, you will play a vital role in our organization, assisting in program registration, providing administrative support, and ensuring smooth operations.
Responsibilities:
- Provide program information directly to customers to help convert leads to program enrolments.
- Conduct clinical eligibility fact-checking for program candidates.
- Liaise with fund representatives to confirm eligibility for program.
- Open, sort, file, and distribute incoming correspondence.
- Ensure accurate health data entry into patient records.
- Maintain confidentiality of health information.
- Provide general administrative and clerical support to the allied healthcare team, including mailing, scanning, faxing, copying, and maintaining office supplies when required.
- Contribute to continuous quality improvement to ensure optimal outcomes and promote positive members' experiences.
- Perform other duties as required by the Operations Team Leader.
- Interacting with the digital patient record system to schedule tasks for clinical staff and entering patient information.
- Managing outgoing mail and communications with patients and providers.
- Assisting clinicians with coordinating referrals to external providers
Attributes:
- Adaptable nature and a willingness to learn using proprietary and bespoke electronic medical record systems and software programs.
- Accuracy and attention to detail.
- Empathetic and pleasant telephone manner, with a willingness to engage with customers by phone.
- Enjoys working collaboratively within a team both clinical and technology-related that embraces change.
- Organized and self-motivated.
- Ability to prioritise projects and strong problem-solving skills.
- Exceptional communication skills – written and verbal.
- Ability to work independently and to prioritise multiple tasks.
Prior Experience:
- Data entry and customer service experience.
- Confident and proficient use of Office 365 suite.
- Some experience in the Australian Health care system highly desirable.
- Suitable for individuals with a medical receptionist background or similar.
- Experienced and confidence with the use of digital platforms, e-records and emerging technologies.
- The ability to comply with privacy and confidentiality regulations in the Healthcare and Corporate areas.
Benefits:
- Flexible working arrangements – Work from home opportunities.
- Employee Private Health Insurance discount.
- Work in a company that values ongoing education and will provide educational assistance.
- Paid parental leave and study leave.
- A dynamic and energetic working environment.
- Work in a company that values the wellbeing and health of its employees.
- A beautiful office location in the CBD of Newcastle.
To Apply
We encourage applicants with diverse skills and experience. An adaptable, caring and enthusiastic attitude will be considered favourably.
Submit your resume and cover letter, telling us why this role interests you.
Please note this position is not suitable for candidates requiring visa sponsorship.
If you possess the necessary skills, experience, and attributes to excel in this role, we would love to hear from you! Please submit your resume and cover letter by as soon as possible.
