Clinical Support Clinician

NSW Health

To plan the provision of comprehensive, balanced and coordinated health services to promote, protect, develop, maintain and improve the health and wellbeing of the people of New South Wales.

The NSW public health system is the largest public health system in Australia, providing safe, high quality healthcare to the people of NSW. By global standards, the NSW Health system is high performing, delivers safe, quality care, & our population is considered amongst the healthiest in the world.

In the face of challenges, our health system & its workforce has shown time & again the ability to adapt & change to deliver high quality care to the people of NSW. World class training & education, advances in technology, investment in preventative health & innovative models of care will help us build an even stronger, more flexible, patient-centred health system in NSW.

ABOUT THE ROLE   Intensive Care Paramedics (ICPs) are paramedic specialists who provide complex case management, clinical leadership and advanced clinical care in emergency and non-urgent care contexts. The role of the Clinical Support Clinician (CSC) is to apply these skills to the Control Centre environment, providing Clinical Support to Control Centre operations. The CSC will provide Clinical Support to call takers undertaking active Triple Zero (000) calls, provide comprehensive clinical oversight to state-wide pending incidents and make clinical recommendations to support dispatch decision making. The CSC will be required to accurately identify clinical risk from information recorded within the Computer Aided Dispatch (CAD) system and where appropriate assess patient condition and provide Clinical Support using telephony. The CSC will operate under their current scope of practice and in accordance with NSW Ambulance policies and procedures. Intensive Care Paramedics undertaking the CSC role will provide clinical leadership and support to other members of their clinical team. Please refer to the Role Description and Position Conditions and General Info for more information.   **Please Note: This is a temporary full-time position for a period of up to twelve (12) months with possible extension.    ** ** ** ** ** ABOUT YOU   To be successful in this role, you will require the following experience and attributes:

• Applicants must hold all required certifications, registrations and qualifications including current credentialing as a Specialist Paramedic, with extensive experience as an Intensive Care Paramedic.
• Previous use of the CAD system and sound knowledge of MPDS is desirable.
• Comprehensive understanding of NSW Ambulance operations, the NSW Ambulance organisation and its Protocols, Pharmacology’s and Procedures as applied by Paramedics and Paramedic Specialists.Computer literacy with demonstrated experience in the use of windows-based computer applications and word-processing software packages.
• Demonstrated highly developed communication, negotiation, consultation and collaboration skills and the ability to build and maintain productive relationships with key stakeholders. The ability to work independently and as a team member within a critical, dynamic environment.
• Ability to maintain logical thought processes and remain calm in stressful or complex situations and challenging circumstances.
• Organisational skills and the ability to manage fluctuating workloads with frequently changing priorities.
• Ability to understand, interpret and analyse complex information with proven conceptual thinking skills for effective problem solving and decision-making.

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  Relationship Building and Management

  Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals

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  Account Retention and Expansion

  Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

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  Customer Query Handling

  Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

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  Collaboration

  Works with others by being open, clear in communication and listening to achieve goals

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  Prioritization

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

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  Service orientation

  Actively seeks and develops strategies to help key stakeholders