Cloud Operations - Systems Engineer

Company Profile: 

Prophecy International Holdings Limited (ASX: PRO) is a leading Australian designer and developer of innovative business software. Prophecy has developed a 40-year track record helping customers secure their enterprises, repel cyber threats, and deliver valuable business insights.  It helps companies make better decisions faster to protect and improve their operations.   Through its two lead products, Snare and emite, selling B2B and B2G, Prophecy serve the large and growing global markets of Contact Centre Analytics and Cyber Security.

emite provides a fully featured SaaS-based real-time and historical Customer Experience (CX) intelligence and analytics platform, with dashboards, wallboards, KPI, and orchestration products for Contact Centre environments.

Prophecy is trusted by a broad spread of blue-chip clients across the banking, healthcare, government, defence, utilities, transport, manufacturing, retail, and energy sectors. Its software products, eMite and Snare, are deployed at more than 4,200 sites globally, with a customer base including some of the world's most powerful brands.     

Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom, Denver in the USA and Manila in the Philippines.    

Role Purpose:     

TheCloud OperationsSystems Engineer will be responsible for supporting the Cloud Operations team for the eMite SaaS Solution hosted in our cloud environments. 
 Responsibilities:

• To work with customers on eMite cloud deployment solutions and define architectures for eMite SaaS solutions. 
• Configure, patch, and deploy customer systems in cloud systems. 
• Develop and automate deployment scripts for each cloud platform. 
• Manage and monitor systems and respond to problems using in-house monitoring and cloud management tools.   
• Manage cloud costs and come up with solutions to reduce costs where possible. 
• Liaise with eMite development and consulting teams with application updates, fixes, and timings. 
• Manage day-to-day security and user access to cloud systems. 
• Respond to pen testing outcomes and work with security teams on any remediation activities. 
• Provide 1st and 2nd level IT Support. 
• Coordinate with customers, external vendors, and internal dev/QA teams to debug and troubleshoot service issues/outages.
• Escalates issues with the internal development team and/or external vendors to minimize the impact of system availability on business continuity. 
• Create and improve tools and processes for quicker incident detection and resolution. 
• Develop scripts, and jobs with automation tools to streamline common operation processes and procedures.
• Design and Integrate Oracle (OCI)/AWS-based solutions to improve customer applications. 
• Manage day-to-day Oracle (OCI)/AWS Operation tasks (i.e. windows security patching, server upgrades). 
• The opportunity to experience working with a global service running on an AWS-based infrastructure. 
• Establish and maintain effective relationships with team members, key people leaders (internal and external), and stakeholders using effective communication strategies.
• Perform other related duties as assigned, within your scope of practice and skill set.
• Participate in Performance Reviews, Training Via KnowBE4 Application, Career Development, and Learning & Development as required as part of the Project Manager role. 
• You are both an individual contributor as well as a team member, do right by both. 
• Other duties and activities as directed by the Cloud Operations Manager and/or CISO.
   

Requirements:

Skills, Qualifications and Experience: 

• Minimum 3 years' experience in the IT industry, preferably in operations. 
• Demonstrates knowledge/experience of Oracle (OCI) and/or AWS Core services (EC2, Route53, RDS, S3, etc.) and OCI/AWS CLI tools.
• Familiarity with cloud storage solutions such as block storage, snapshot, AMI, etc. 
• Familiarity with Kubernetes environments. 
• Desired experience with Jenkins and CI/CD pipelines.
• Capable of creating Linux shell, and Windows PowerShell scripts. 
• Experience with multi-tier client-server infrastructure and technologies: 
• Linux, Windows OS Systems (Ubuntu, Centos/RHEL, Windows 2016 onwards) 
• Microsoft IIS 8.5 and above 
• Microsoft SQL Server 2019 onwards 
• Elasticsearch 7.9 and/or OpenSearch 1. x onwards
• Excellent troubleshooting and root cause isolation skills, creative problem-solving approach, 
  and strong analytical skills. 
• Familiarity with tools and practices of the trade such as case management, knowledge base, defect & escalation management. 
• Must have a high command of verbal and written English communication skills. 
• Have a security mindset to help ensure security compliance with our environment. 
• Experience with Ansible, CloudFormation, Terraform other automation tools. 
• Thrive in a culture that’s all about teamwork and we are here for our customers no matter what. 
• Ability to learn and to take on extra responsibilities to support the team and company's growth and development.
• AWS Certified Sysops Administrator (Associate)   
   

Desired Cloud Certifications: 
 

• AWS Certified Solutions Architect (Associate)   
• Oracle Cloud Infrastructure, certified architect associate 
• Azure fundamentals 

How to Apply:

Please follow the instructions to apply via Seek.  Your application should include:

1. A brief Cover Letter outlining your suitability for the role.
2. A current CV / Resume with contact details of at least two referees

As an equal opportunity employer, we value diversity and are committed to fostering a workplace that is respectful, welcoming, and inclusive where people are supported to draw strengths from their identity, culture, and community.  We value the integral dignity of each person, and we encourage applications from all. 

We offer our staff a competitive salary package and a supportive, flexible working environment. 

We look forward to receiving your application.

Applications Close:  14 March 2024.
Only shortlisted candidates will be contacted. 

Interviews may be conducted before the close date. 

No Recruitment Agencies Please.