Address
Form of workCollections Officer
Seven Hills, NSW
- Largest family-owned equipment hire company in ANZ and still growing
- Culture is our secret sauce-family, innovation, customer service, down to earth
- On-Going Training & Development | Onsite parking available
About the role
The Collections Officer is responsible for effectively managing a portfolio of debtors and ensuring payments on overdue accounts are made in a timely manner. This will include
- Investigating, monitoring and collecting on overdue accounts.
- Provide excellent customer service at all times
- Managing a portfolio of debts
- Collecting on outstanding debt
- Negotiating payment terms
- Provide monthly aged debtor reports to management with explanations of overdue unpaid debt
- Account reconciliations
- Monitoring arrangements and finalising accounts
- Liaise with branch personnel regarding unpaid disputed debtor invoices
- Allocating payments as per remittance advices
- Liaise between customer and operations
About you
- You are highly motivated, a strong team player and understand the importance of excellence in customer service especially in debt collection.
- Previous experience in the Collections field 3+ years
- Superior negotiation and communication skills
- High level of accuracy and attention to detail
- Experience working in a fast paced complex environment
- Clear ability to escalate decisively, clearly and with confidence
Why join the family
We are Australia and New Zealand's largest family-owned equipment hire company and our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan.
We offer great Benefits & Rewards such as;
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- Access to our employee benefits program including discounts on insurance, eye care, travel and more!
- Annual Awards night, Team BBQs and many other fun social events
Please note: Background/Police Checks will be carried out as part of the recruitment process
