Commercial Internal Sales Coordinator

Your responsibilities will include:

• Effectively manage customer orders and specific customer requirements e.g. review contractual requirements and reflection in SAP, ensuring prices & delivery dates are correct.
• Manage call offs, blocked orders, customer complaints, code creations, credits, returns, QA issues and reporting for your customers.
• Claims, returns and complaints handling.
• Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tenders, contracts, and sales orders.
• Maintain service continuity to your customers in your absence by providing training as needed and ensuring documented procedures and instructions are kept up to date.
• Provide fast and efficient written & verbal communication with all customers that engenders repeat business.
• Liaise with the Commercial Manager, external staff and required departments concerning customer needs.
• Provide both administrative and sales support to the team.
• Use the tools, processes and systems provided to effectively achieve the defined KPI's.
• Proactively participate in continuous improvement initiatives and activities with focus on improvements of our customer service and reduction in waste.
• Collaboration with all areas of the business to ensure the Prysmian brand is maintained.
• Active participation in P3 (Prysmian People Performance) performance review program.
• Take reasonable care to ensure health and safety of yourself, others and the environment while adhering to Prysmian’s WWHSE guidelines and directives.
• Adhere to corporate policy responsibility and compliance in line with the companies HSE, legal and ethical standards.    

What you'll need to succeed 

• Ability to engage effectively verbally & written with stakeholders across the business.
• Be positive and bring enthusiasm to the team and celebrate success.
• Proactive team member who can maintain effective and harmonious working relationships with colleagues and customers.
• A passion for learning and personal growth, with meaningful focus on sales developments.
• Ability to prioritise your workload and be flexible to adapt to new situations as they occur.
• Business acumen, strategic thinking and problem solving, analysing, and coming up with solutions.
• Negotiating and Conflict Management experience.
• Project Management capabilities.
• Evidence of ability to be an effective team player, colleague, and role model in a diverse setting.
• Previous employment in a similar role.
• Proficient with Microsoft Office, Outlook, and Excel.
• Knowledge of SAP or similar strongly preferred.

Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian Group are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian Group will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I page to learn more about Prysmian Group’s commitments.

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