Commercial Leader, State

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Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
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Commercial Leader, State
The Commercial Leader is responsible for leading a Commercial Loss Adjusting team within a Region to deliver exceptional standards of excellence across – people, performance, service, client outcomes, portfolio growth, governance, and continuous improvement.
What are my accountabilities? `
Maintain Loss Adjusting qualifications, with current knowledge and demonstrated experience managing commercial property claims.
Demonstrate cross-team collaboration by working nationally to support and enable a national Property solution for our colleagues and clients.
Accountable for leading and overseeing all day-to-day operations of a regional commercial loss adjusting team, to ensure the highest standard of performance is consistently delivered.
Monitor and manage the delivery of exceptional claims outcomes for clients, including effective allocation, service, quality assurance, achievement of SLA’s, timely closure and client satisfaction.
Report writing and regular engagement with all stakeholders.
Accountable for client reporting, engagement, contractual obligations delivery, feedback and issues resolution.
Increase capability of loss adjusters through training, coaching, feedback, mentoring and Quality assurance processes
Attract and retain best in class talent, working with the Professional Services, Recruitment and HR teams.
About you:
Extensive Loss adjusting experience in Commercial area.
Relevant tertiary qualifications (for example, Business, Insurance or Law)
ANZIIF Qualification in Loss Adjusting or international equivalent.
Key communication skills both written and spoken.
A passion to provide great customer service and engage with a variety of people.
Self-motivated, with good time-management and organisational skills.
Caring Counts:
It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.
Sedgwick is an equal opportunity employer; we are committed to ensuring that our recruitment process is fair and accessible for all candidates.
If you require any special accommodations, we encourage you to let us know at the time of your application.
Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV!
Why Sedgwick?
Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.
With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for!
Some of the Benefits of working with us are:
Hybrid working arrangement. #LI-Hybrid
Professional Development through Sedgwick Australia University
+0.5 % on top of Superannuation Guarantee
Domestic and International Career Pathways
Sedgwick is an Equal Opportunity Employer.
If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.