Address About us
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
The role
Strategically and operationally, this role is about driving world’s best practice initiatives to ensure the Auto & Generals Property Portfolio is market leading in their process and systems efficiency, partnerships with suppliers and focusing on balancing cost containment, process friction and customer care
This role will be a strategic commercial focus role. The core focus will be creating a competitive landscape through effective reshaping and reimagining of our process, network design and execution with an emphasis on strategic and complex insurance repair supplier engagement.
Accountabilities
Ensure the effective and efficient delivery of the strategic and execution functions of business across Home product lines distributed through Direct brands, White label, and Aggregation partnership businesses.
Maximise the customer experience, operational efficiency, average repair cost, cost controls across the business. Assist with defining and execution of business plans and communicate and manage objectives to achieve the Supplier Sourcing and business financial goals.
Manage and undergo sourcing exercises and negotiations for contracts and tenders while monitoring existing arrangements to ensure these are value adding
Identify and realise market and internal opportunities to create competitive advantage.
Apply sound commercial judgement around application of contractual terms and conditions
Lead, coach, develop, and manage the senior management team with an emphasis on developing capability in strategic alignment and technical delivery, process optimisation and people care.
Developing and implementing policy with regards to supplier management.
Provide contract management support to project teams throughout the contract life cycle
What experience you’ll bring
Strong knowledge of legislative frameworks relating to financial services is preferred but not mandatory.
Demonstrated best practice strategic procurement, including centralisation of commercial strategies and achievement of significant cost savings primarily within the insurance sector or similar services industries.
An exceptional understanding of financial levers, and a high degree of commercial acumen.
Claims and/or significant Insurance Industry experience preferred.
Demonstrated ability to negotiate business outcomes combined with superior communication skills.
Significant knowledge of the delivery of services and products through traditional Customer Service channels as well as Digital and Omni Channel strategies.
Tertiary and ideally Post graduate qualifications preferred.
Track record of exploiting technology to solve customer and operational challenges in large enterprise environments would be an advantage.
Our perks
Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You’ll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
