AddressBe a part of our Team!
We are looking for an experienced Retail Operations Executive to join us in our Sydney Head Office. Reporting to the Commercial Operations Manager, the Commercial Performance Operations Executive will work closely with the network to support their daily operations and improve their efficiency and performance.
If you have a passion for creating luxury and enjoy working within a dynamic and inclusive team, we welcome you to apply now!
HOW WILL YOU MAKE AN IMPACT?
With your strong retail knowledge, business acumen and operational awareness, you will:
- Be the point of contact between the Office & Boutiques for all queries regarding boutique operations.
- Adapt and ensure that all policies, procedures, guidelines and tools in the network are communicated & implemented.
- Work in collaboration with the Commercial Operations Manager to drive Continuous Improvement engagement at the Office & Boutique level, administer L2 solutions and implementation.
- Coordinate a monthly Management meeting for each boutique, keeping meeting minutes and ensure follow through post meeting.
- Coordinate a monthly Backstage meeting for all Boutique Office Executives & Stock Executives and to drive engagement through learning & best practice sharing.
- Train & onboard new team members on all daily, weekly controls & checks required to ensure compliance with Cartier & Richemont procedures.
- Conduct in-person pre-audit check for all boutiques in the network during each market visit, provide a detailed observation report for gaps and areas of improvement and ensure follow through with boutique leaders.
- Coordinate with Boutique Office Executives & Boutique Leaders to consolidate & complete the boutique audit control KPI file every month
- Ensures adequate forecasting of all sales supplies to region every 6 months and actively safeguard overall sales supplies levels for the network to meet operational requirements including network level events & the opening of new boutiques.
- Supporting with vendors & raising POs for items including but not limited to Staff Uniform, VM materials and boutique packaging coordinate with Finance as necessary.
- Project manage new boutique opening/ closing in collaboration with Boutique Leaders, supporting with a calendar with key tasks & deadlines.
- Drive RetailOS adoption at the Office & Boutique level by pacing a calendar of engaging content throughout the fiscal year and engage with Boutique Leaders on KPI reporting on a weekly and monthly basis.
- Support an appointment culture through RetailOS adoption.
- Engage with Boutique Leaders on KPI reporting on a weekly & monthly basis.
- Manage RDV appointment timeslot for all internal boutiques on a monthly basis.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
We believe in shared success and understanding that with your actions you elevate your team and the Maison. To contribute to team success, you will have:
- A Diploma / Degree in Business Management or related disciplines
- Minimum 2-3 years of experience in a similar role, preferably in a similar industry
- Proficiency in proficiency in project management, Microsoft office and SAP knowledge preferable
- Strong knowledge of the luxury retail environment
- The able to work in a matrixed organization
- A results and actions orientated mindset with strong analytical Skills
- A structured and organized work ethic
- A resourceful approach to take initiative
- The ability to operate within guidelines and limitations
- High sensitivity to aesthetic matters
- Strong communication and interpersonal skills for training and negotiations
- High level of independence, reliability and trust
- Ability to travel regularly in Australia and New Zealand
HOW DO WE KEEP YOU SMILING:
- A great opportunity to be a part of a dynamic and diverse team
- The chance to work collaboratively with an array of creative and strategic minds, both locally and globally
- We offer a plethora of opportunities within Cartier and the wider Richemont Group to help you develop and take your career to the next level.
YOUR JOURNEY WITH US:
- After being shortlisted, we will book in a video call with our Talent Acquisition Partner to get to know you whilst sharing details on the role, team and Maison
- If you are successful through the video interview, you will be invited to attend a face to face interview with our Commercial Operations Manager & Commercial Director to discuss the role and your expertise in more depth. In return, we will also share insights on our team dynamics and our company culture.
- Finally, you will then have the opportunity to meet our Managing Director & HR Manager who can share our overall vision and plans for the future for the Maison in Australia
