AddressBarwon Asset Solutions - Communications Centre Consultant (Nights)
- Fast paced, diverse contact centre role (out of hours)
- Career development opportunities
- Flexible working options
We are looking for an Communications Centre Consultant to provide exceptional customer experience outside our standard hours of business.
About the role
With a diverse range of operations, Barwon Asset Solutions is dedicated to delivering quality services throughout the Geelong, Coastal and Otway Colac regions and surrounding region. We value high performance and are proud to be experts in our field.
You’ll work as part of a team that is dedicated to the provision of quality customer support services, facilitating the reporting of Emergencies and Faults via the dedicated ‘hotline’ and on-line channels. Other responsibilities include on-line monitoring of systems, works dispatch and liaison with our team, customers and stakeholders.
You will be the first point of contact for our customers and responsible for ensuring a great level of service is provided in every call.
You will be listening to customer’s needs, offering solutions and handling complaints when required. You will manage inbound and outbound telephone calls, and will be required to solve customer problems and effectively prioritise your work.
You will interact with customers via a variety of communication channels, including webchat, SMS and web portals, ensuring an effortless customer experience.
The hours are 10pm-8am on a 4 night on 4 night off roster.
About you
You are customer focused, coupled with excellent verbal and written communication skills.
You are IT proficient and have a diagnostic mind, with the ability to problem solve being one your strengths.
You also have the ability to multi-task along with strong organisational and decision-making skills.
Flexibility for additional shift coverage through consultation where required.
You will enjoy collaborating with others to service the needs of our customers and community.
What we’re looking for
- Someone able to provide an awesome customer experience
- Experience in an inbound contact centre is advantageous, within a utilities environment, highly desirable.
- Self-motivated and results focussed, attention to detail and a strong sense of urgency, where required.
- Someone with the proven ability to multi-task, experience in handling complex enquiries in a multi-channelled environment would be advantageous.
- A high level of professional phone etiquette, which provides the customer with a positive first impression.
- Someone who takes pride in what they do and work under their own direction.
About us
Barwon Asset Solutions provides high quality, smart, asset maintenance and project management services to Barwon Water, its customers and the community, along with other public and private organisations.
Operating 24 hours a day, seven days a week, every day of the year, BAS supports Barwon Water’s mission to provide efficient water and sewerage services in an environmentally responsible manner.
BAS and Barwon Water are proud to be building a safe, diverse and inclusive workforce and in ‘going the extra mile’ to create opportunities for people of diverse backgrounds and experiences.
We care about where we live and work, and we are always looking for like-minded people to join our team.
Why join us
At Barwon Water, we believe that every individual has something valuable to offer. We understand that the more diverse workforce, the wider the variety of ideas we bring to the table. Enjoy being part of an organisation that values results, personal and professional growth, workplace diversity and a balance between work and life commitments.
Our work requires more than just engineering and scientific solutions. We’re learning from the tens of thousands of years of knowledge and insight from Traditional Custodians. Aboriginal and Torres Strait Islander people are encouraged to apply for this position.
Get in touch
Does this opportunity sound like it might be a good fit for you?
Enquiries to Daryl Goodgame, Operations Coordinator - Geelong, on 0419 543 ***.
Applications close Sunday, 19 May 2024.
Ready to apply? Submit your cover letter and resume now.
We lead. We learn. We deliver. We care about a better future.
If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at ***********@barwonwater.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.
