Community And Training Marketing Coordinator

• 12 month contract
• Sydney location
• Hybrid 3 days in office

Work with one of the world’s top business software companies, supporting community engagement, advocacy and overseeing a diverse training program.

This is a fabulous opportunity for someone with a background in community advocacy, training and development who is passionate about marketing and taking their career to the next level.

Responsibilities:

Training

• Responsible for all aspects of group customer training including webinars and on-demand Training
• Develop new content for on-demand Training and certification courses and ensure existing content is up to date
• Work closely with Trainers to plan, record, edit and test new training content
• Manage training webinars including driving engagement and Q and A on On24 platform
• Support in-person training events where needed
• Manage agencies to deliver video training content
• Perform basic video editing skills

Community Engagement

• Manage, engage and continue to grow our online community through the Influitive platform
• Develop and execute campaigns that drive engagement and advocacy
• Build relationships with customers and drive customer advocacy
• Monitor and report on community engagement metrics
• Collaborate with the marketing team to develop content for the community
• Provide feedback to the product team based on community feedback
• Identify and recruit new advocates to join the community

Skills and experience required:

• 3+ years of experience in SaaS product/B2B community management
• Experience using the Influitive platform or similar community management platform (ZoHo, Zendesk, Kangaroo, ExpertVoice, Extole, Zuberance)
• Experience managing webinars using Zoom Webinar, On24 or similar platforms
• Experience managing multiple stakeholders across different teams
• Strong project management skills with the ability to manage multiple projects
• Strong analytical skills and ability to use data to drive decisions

If you have the relevant skills and experience, please get in contact ASAP for a discussion.

Annie Sharrock

*********@aquent.com

Only candidates with Full Working Rights in Australia will be considered