Are you paid what you're worth? Try out our free, real-time salary comparison tool ×SolutionsTalentResourcesAbout#195478Community and Training Marketing CoordinatorPosted By • Sydney | WarraneDate: May 06, 2024OverviewPlacement Type:TemporarySalary/Pay Rate:$80,000-90,000 plus superStart Date:03 Jun, 2024
- 12 month contract
- Sydney location
- Hybrid 3 days in office
- Responsible for all aspects of group customer training including webinars and on-demand Training
- Develop new content for on-demand Training and certification courses and ensure existing content is up to date
- Work closely with Trainers to plan, record, edit and test new training content
- Manage training webinars including driving engagement and Q and A on On24 platform
- Support in-person training events where needed
- Manage agencies to deliver video training content
- Perform basic video editing skills
- Manage, engage and continue to grow our online community through the Influitive platform
- Develop and execute campaigns that drive engagement and advocacy
- Build relationships with customers and drive customer advocacy
- Monitor and report on community engagement metrics
- Collaborate with the marketing team to develop content for the community
- Provide feedback to the product team based on community feedback
- Identify and recruit new advocates to join the community
- 3+ years of experience in SaaS product/B2B community management
- Experience using the Influitive platform or similar community management platform (ZoHo, Zendesk, Kangaroo, ExpertVoice, Extole, Zuberance)
- Experience managing webinars using Zoom Webinar, On24 or similar platforms
- Experience managing multiple stakeholders across different teams
- Strong project management skills with the ability to manage multiple projects
- Strong analytical skills and ability to use data to drive decisions
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