Address
Form of workLocation: 80 Collins Street, Melbourne - Dexus Place
About the Role
We are looking for an experienced Community Associate who will be part of a team responsible for managing the daily operations of the concierge/operations team, ensuring excellent customer service, and maintaining a high level of members satisfaction.
This position is based in Melbourne and reports directly to the Community Lead.
Key Responsibilities:
- Consistently providing a premium customer experience across all Dexus Place customer touch points, ensuring Dexus guests’ experiences are memorable
- Meeting, greeting and recognising all guests immediately by name (when possible) upon arrival, then directing appropriately
- Seek customer feedback and opportunities to develop and enhance the Dexus Place product in keeping with a continuous improvement framework.
- Planning for all arrivals and understanding what level of Guest Relations service they will require prior to meeting commencement
- Calendar management of all meeting rooms, ensuring guests and Dexus Place team members are in their appropriate spaces at the right time
- Taking beverage orders for commencing meetings,
- Preparation of food and beverages, delivering orders to meeting rooms
- Managing the preparation and setup of business lunches/meetings, including ordering catering and ensuring all meeting rooms & furniture are presented to a highly professional standard
- Assuming responsibility of the café/ serving areas, ensuring the room is presented to a clean and tidy standard, organising and maintaining stock levels
- Assist the Community Lead in management of the facility inbox, responding to guests and suppliers as required
- Assist Community Manager with facility accounts payable & account management for the centre
- Managing the company internal & external calls, answering in a timely manner
- Managing general reception administration duties and performing ad hoc tasks when required
- Participate in team meetings and training sessions as necessary
About you
The personality of a person is much more important to TWP than what professional experience they possess. "Skills can be taught but attitude is forever". We pride ourselves to have a team with different backgrounds and skills but who share our common empathetic, collaborative, and entrepreneurial values. The ideal candidate should be:
- Experienced in the flexible workspace and hospitality sector
- Passionate in providing exceptional customer service experience
- Good interpersonal skills in liaising with internal customers and external vendors
- Meticulous, good initiatives at work and result oriented
- Self-motivated, able to multi-task and adapt to changing priorities and duties
- Basic experience in MS Words, Excel and Powerpoint
- Able to work in fast pace environment
- A team player
- All applicants must be Australian permanent resident or citizen.
- Basic sales experience is preferred
What we offer
- Competitive salary & benefits package
- Eligible for annual bonus scheme
- Birthday leave
- Opportunities for future growth and professional development
About TWP
Award-Winning Workspaces: TWP creates beautifully crafted modern spaces, made flexible and modular to maximise your efficiency. It’s your office, not ours. Your space customized, your branding on the walls, your expansion catered for, your work culture, your rules.
Premium Hospitality: Homefelt hospitality, conceived by hoteliers, catered to meet your team need. Provide an elevated experience when hosting your team and visitors at any one of our award winning coworking space locations.
Join us today and find out why we are recognised worldwide for the quality of work experience that we design and deliver.
- 5 Most Beautiful Co-Working Spaces in the World by Forbes
- 20 Best Co-Working Spaces Across the Globe" by Huffington Post
- Top 5 Co-Working Spaces in Hong Kong" by South China Morning Post
- Awarded numerous design awards including Gold in A' Global Design Award & Competition
- Perspective A&D Trophy Awards
