AddressTransforming home care in Australia through a creative approach, designed to support people in achieving their goals while living at home.No more navigating through bureaucratic obstacles and outdated processes. HomeMade embraces a streamlined approach, ensuring that quality processes are efficient and effective - here, your passion for driving quality is not just appreciated – it's embraced and celebrated.
Reporting directly to the Head of Quality and Safeguarding and collaborating closely with various departments to ensure the delivery of high-quality services to clients at every stage of the HomeMade journey. This role requires a strategic thinker with a passion for driving quality and delivering exceptional support to our team and customers. Apply now and embark on a journey where excellence and innovation define our approach to quality management.
As theQuality Manager, you will be responsible for:
Leadership:
- Foster a positive and collaborative work environment that encourages growth, teamwork, and exceptional performance.
- Supervise, develop, and coach the Incidents and Complaints Specialists, ensuring clear performance goals and regular performance evaluations.
- Build and maintain a quality-driven culture through incident and complaint management, compliance reporting, and internal audit results.
- Develop and manage quality activities, including internal audit schedules, to ensure compliance with all Approved/Registered Provider and legislative obligations.
- Lead a team of Incident and Complaint Specialists, ensuring high-quality service when communicating with customers, carers, and service providers.
- Monitor, review, and report on incidents and complaints, identifying trends and areas for improvement.
- Demonstrate a strong understanding of HomeMade’s strategic priorities and link them to Quality and Compliance goals.
- Collaborate with multiple stakeholders to identify and lead the delivery of strategic initiatives.
About You:
- Demonstrated experience in organisational accreditation processes within the Aged Care Quality Standards.
- Demonstrated experience guiding operational teams and achieving quality improvements.
- Ability to investigate, manage, and resolve customer complaints and respond to incidents as well as provide training to others to develop their skillset in this area.
- Excellent communication, leadership, problem-solving, and decision-making skills.
- Proficient in tech systems such as Google Suite, Salesforce, or ability to learn similar systems quickly.
Benefits:
- A diverse and inclusive workplace.
- Impactful role within a collaborative culture.
- Ongoing training & career development opportunities.
- Employee Assistance Program for wellbeing support.
- Work from home arrangements for a balanced work-life approach.
For more information and a copy of the position description, please contact us to today - **********@berecruitment.com.au
Additional information
- $120-150k + Super | WFH anywhere in NSW, QLD and VIC
- Build and maintain an innovative and quality-driven culture
- Ongoing growth and development opportunities
