AddressThe position of Community Manager at our flagship village, Tuart Lakes Lifestyle Resort has become available (see our website www.nlv.com.au for more details about Serenitas-NLV).
What we are looking for:
As the Community Manager, you will bring your can do attitude to manage and work with a committed local team to deliver service standards, commercial results, client satisfaction and continual improvement. Specifically, you will need to demonstrate:
- Vision and Values buy in to deliver an experience for our Homeowners that truly enriches their lives.
- Hands on Leadership of the local team to ensure that they achieve their performance targets and achieve delivery of the village operating standards.
- Talent and flair in supporting sales and marketing events to assist the sales effort and engage new customers in the village.
- Financial acumen and the ability to manage within CAPEX, DEVEX and OPEX allocations and achieve profitability targets as well as developing opportunities for revenue generation and an improved service offering.
- Front office, basic business sense and computer literacy.
- Problem solving skills and a drive to get the best outcome for all stakeholders.
- Positive attitude to team culture and leading from the front.
- Current, or willingness to apply for a police check.
- Proven experience in village or facilities and property management and maintenance.
- OHS experience with the commitment to maintain a safe and healthy workplace and place to live.
- Key stakeholder management and the ability to utilise the strengths of other areas of the business to the benefit of the village.
- Be able to demonstrate a high level of self-worth and excellent communication skills in verbal and written form and to be able to speak confidently in public.
You will also need to show us:
- A sense of urgency and drive for results.
- An ability to work independently, and proactively to resolve day to day matters.
- That you are solutions driven and thrive on the challenges presented to support the whole team's success creating a good outcome for our homeowners.
- A fair, reasonable, proactive, and open-minded approach to conflict resolution.
- Current driver’s licence.
What we offer:
- Bonus incentive scheme.
- Computer and telephone provided.
- Telehealth service for employees and their immediate families.
- Employee Assistance Program and healthy workplace incentives.
- Use of village facilities by employees.
If you share our ambition and wish to be a valued member of our team, please submit your resume and cover letter addressing the above selection criteria via Seek.
Applications close 31 May 2024.
Serenitas Management Pty Ltd (NLV) reserves the right to commence the selection process at its discretion and will only accept applications from persons with the right to live and work in Australia.
Serenitas-NLV is an equal opportunities employer.
