Complex Care - Disability Support Worker

About CareChoice

CareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered disability and youth services provider. We deliver a wide range of services and provide complex support across the Disability, Out of Home Care (OoHC) and Private Aged Care sectors in a range of settings including home care, residential, community and Specialist Disability Accommodation.

CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centred care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.

Our values:

Our philosophy of service provision is based upon our values of:

• People, First 
• Brilliant Together 
• Bring Our Best. Always 
• Relentless Optimism 

Benefits & culture

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As part of our commitment to putting People first, you’ll enjoy industry-leading wellbeing support and benefits at CareChoice, including:

• Access to your pay as you earn it via our financial wellbeing partner
• Employee Pathways Scholarships

• Employee Support Fund
• Free ongoing training and development
• Paid Pregnancy loss leave for either parent
• Flexible work options
• A number of employee wellness platforms including EAP, free flu shots and travel discounts
• Discounts with several department store retailers, events & entertainment, home & technology
• Further discounts with groceries & beverages, shopping & fashion, sports & leisure, fuel and transport
• Car, health insurance and energy benefits
• Monthly & Annual Recognition & Reward for Employee of the Month
• Service Recognition & Reward Program
• Career development opportunities including secondments and Job-Ride-A-Long program

From the moment you step through our doors, you’ll feel welcome and supported to do your best work and really make a difference in people’s lives.

How you’ll make an impact

Are you a passionate and experienced Disability Support Worker in the Bendigo and Castlemaine region looking for your next challenge?

This newly created team and role (Mobile Rapid Response Team – Complex CareDisability Support Worker) at CareChoice will offer permanent part-time  opportunities and the chance to be part of a mobile team providing care throughout Victoria.

A strong focus of this team will be utilising its field experience and expertise to provide interim support (for up to three months) to new CareChoice clients requiring urgent care and support, usually following a recent hospital admission.

This role will also provide regular opportunities to support clients based throughout regional Victoria and metropolitan Melbourne (if required). In instances where travel and overnight stay occurs, meals and accommodation allowance support will be provided by CareChoice.

Please note - some of the pre-offer training and induction sessions may be subsidised (if eligible) as part of the recruitment and onboarding process.

A day in the life as our Complex CareDisability Support Worker, some of your key responsibilities will include:

• Being responsible for delivering all client supports in line with the client support plan and principles of person-centred active support
• Assisting Client Engagement Managers (CEMs) and Operations with urgent and critical support of new CareChoice clients with complex support needs

Supports include, but are not limited to:

Goal Achievement

• Assisting clients to work towards the goals stated in their individualised support plan
• Provide feedback to the Intake Coordinator, CEMs and Operations relating to clients’ progress towards goals
• Complete documentation including progress notes and medication administration as it relates to client goal achievement

Activities of Daily Living

• Support and assist clients with in-home supports and residential care supports in accordance with directions from the client, the client’s individual support plan, behavioural support plan and directions from CEMs and CareChoice Management
• If requested in the support plan, assist with meal planning, shopping, meal preparation, budgeting, and money handling skill development. In addition, provide support and assistance with domestic tasks including cleaning, vacuuming etc.
• Where required, assist with various Complex Care tasks such as hoist transfers, catheter care, bowel management, diabetes management, medication administration, PEG feeding, etc.
• Client transportation assistance. This could be either in the Support Worker’s car, another approved vehicle, or by assisting the client to access public transport
• Assistance to organise and/or attend appointments and engage in community activities
• Provision of personal care support and assistance to maintain daily hygiene, with a focus on maintaining client dignity and privacy
• Support with personal grooming and dressing
• Clean, fitting and removal of aids and devices

General and Communication

• Carry out instructions and follow direction from the Intake Coordinator, Team Leader members of the CareChoice Coordination Team, Support Worker Liaison Officers, other CareChoice office personnel, the client support plan, and Behaviour Support Plan
• Adhere to CareChoice OH&S policies and maintain all OH & S workplace requirements and practices
• Comply with the CareChoice Code of Conduct (NDIS/Staff)
• Report any changes in the health, mental state, or condition of client to the Team Leader CareChoice Coordination Team, Support Worker Liaison Officers and/or other CareChoice office personnel
• Report all customer complaints to the CareChoice Coordinator promptly
• Be aware of safe working conditions and implement safe working practices in all workplaces and report all incidents and potential hazards immediately to the CareChoice office and complete incident reports immediately as required

About you

You will have a caring nature, with a willingness to demonstrate support and empowerment for people with a disability. In addition, you will have a pro-active attitude, be self-motivated, have a can-do attitude, flexibility and a willingness to respond to changing client needs.

A preparedness to work part as a team and travel to regional areas on rotational placement to meet service needs will be essential.

Ideally, you’ll have:

• A minimum qualification of a Certificate IV or above in the following disciplines: Aged Care, Disability, Nursing. Or a recognised certificate or diploma of Community Services, or similar.
• A minimum of 2-3 years experience working as a Disability Support Worker with complex patients.
• Current First Aid and CPR qualifications.
• Current Victorian Employee Working with Children Check (WWCC).
• Current NDIS Worker Screening Check (NDIS Check).
• A sound understanding of privacy and confidentiality requirements in client care provision.
• A good knowledge of the issues and concerns for people with disabilities, the aged, their families and support networks.
• A current Victorian driver licence.
• A registered, insured, and roadworthy vehicle, and the willingness to transport clients in own vehicle.

Please contact ***********@carechoice.com.au if you have any queries.

Employment with CareChoice is subject to satisfactory background checks which include Professional References, Employee Working with Children Check and NDIS Worker Screening Clearance.

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