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Form of work Findex is currently seeking a Compliance Officer to join our dynamic and professional Compliance team, supporting the Centric platform. This is a full-time, permanent role, flexible to be based anywhere in Australia for the right person.
The Opportunity
Findex is currently seeking a Compliance Officer to join our dynamic and professional Compliance team, supporting the Centric platform. This is a full-time, permanent role, flexible to be based anywhere in Australia for the right person.
The Compliance Officer role is focused on the adequate resolution of disputes, concerns or errors that may arise for Centric and supporting the wider compliance function to embed effective and consistent compliance processes within Centric.
What will your typical week look like?
Register and maintain complaint matters received from our clients
Manage and investigate client complaints, through liaising with Clients, Advisers, and support staff both verbally and in written form
Identify errors and assist in implementing controls
Engage with various departments and stakeholders (internal and external) to achieve a fair and equitable outcome for both Clients and the Business
Drive the efficient review and quality control of all transactions and issues, including complaint cases, errors and escalated enquiries
Determine the root cause analysis of disputes received to identify areas of improvement
Ensure all corrective and preventative actions are taken at the completion of all case investigations
Assist in developing processes and provide compliance advice and guidance to the Group under the guidance of the Senior Compliance Manager
Prepare and/or assist in the preparation of management reports
Assist the Senior Compliance Manager in other tasks as required
More about the perks
Work in a dynamic environment, making a difference for the business across many critical business functions
Be at the forefront of development and implementation of whole of business frameworks and processes
Flexible working arrangements
EAP access supporting a healthy work-life balance
Let’s talk about you!
The successful candidate will possess the following skills, experience and attributes:
Relevant tertiary qualifications, as well as dispute resolution qualification preferred but not essential
Completion of a financial services compliance course (highly regarded, but not essential)
Experience in written and verbal communication with clients
Experience liaising with both internal and external stakeholders
Experience in Complaints/Disputes Case Management
Knowledge of Financial Services practices including platforms and superannuation
Competent MS Office skills (Word, PowerPoint, Excel)
Root Cause Analysis Skills
Knowledge of Process & Quality Assurance
Let’s talk about our team
Our growing passionate team has:
Subject matter expertise across a wide range of whole of business activities
Supportive, positive and passionate about delivering quality, timely and professional advice/service
A connection with local, national and international stakeholders in the business
About Findex #writeyournextchapter
Findex is building a workplace that is unrestrained by geography and hierarchy. A workplace that is connected through technology. A workplace that values your needs and allows you to be the best version of yourself.
With more than 100 offices throughout metropolitan, regional and rural Australasia, we provide you with opportunities to pursue your dreams, wake up every day in a place you love and surround yourself with people who inspire and challenge you.
Attracting, retaining and promoting people who share a sense of purpose and belonging is at the core of what we do. We come together to achieve amazing outcomes for our clients and communities and have a passion for creating opportunities for growth and sustainability that ripple throughout metropolitan and regional communities.
So, why don’t you write your next chapter with Findex, where you can work from anywhere, and be empowered to work in a way that best meets your needs and those of your team and clients, and where career growth isn’t limited by your location!
Next Steps?
Apply now – we can’t wait to hear from you! Please note, you will be directed to our careers page to apply.
Please note:
Only candidates with valid work rights within Australia/New Zealand in which this position is based will be considered.
This role is being managed by Findex Talent Acquisition and we will not accept unsolicited resumes/applications from Recruitment Agencies.
