Responsibilities
- Investigate, troubleshoot, resolve and/or take ownership of and manage customer
- faults and queries through to resolution within appropriate SLA and service measures
- Perform troubleshooting across LAN/WAN
- Ensure that all fault tickets are updated fully and appropriately with regard to the
- issue, troubleshooting is undertaken and outcomes and resolution of the fault
- Deliver high-quality customer outcomes by following all relevant processes and
- procedures, whilst being prepared and able to think outside the square when required
- Create, design and keep documentation and procedures up to date.
- Effective and efficient management of escalations, both external and internal
- Management of incidents escalated to 3rd party vendors and process partners
- Assist with root cause diagnosis and identification of problem and incident trends to
- proactively reduce fault volumes Perform research, analysis and design of technical
- solutions to meet Project requirements
- Provide technical leadership on different projects assisting another member of the
- team
- Ensure that existing technology investments are optimized if applicable
- Project responsibilities within project planning, work plan development and Resourcing
Who are you
- 5+ years of solid working experience on network infrastructure, implementing and
- maintaining switches, and routers for large size services providers and/or enterprise
- companies
- Experience in SP Routing
- Extensive knowledge of IOS-XR and ASR
- Experience in Service Provider projects implementations
- Scripting network automation
- Proficient programming experience in automation using Python, Bash, Ruby, or similar
- programming languages.
- Australian Citizen and/or Permanent Resident
Technical Skills
- Routing & Switching, Automation, Network Protocols, Segment Routing, Orchestration,
- SDN-WAN, YANG, Netconf, REST, Openstack, Kubernetes, Python
- Cisco applications - ACI-APIC, SDWAN-vManage, DNA Center. EPNM, DCNM, NSO, ESC,
- CPNR (DHCP/DNS)
- Cisco routers/ Switches - NCS540, NCS55A2, Nexus 9300, ASR9010, ASR9006,
- ASR9001, ASR901, ASR920, ME3600, ME3400, Catalyst 2960
- HP Switches - HP5406, HP5130 , HP2530
- Dasan (DZS) Switches -M1500, C1216RO
- F5 - DNS
Desired Certification
- CCNP or CCIE
- Cisco Certified DevNet Associate
- Certified Kubernetes Administrator
Summary of role requirements:
- Flexible hours available
- More than 4 years of relevant work experience required for this role
- Work visa can be provided for this role
- Expected salary: $150,000 per year