AddressJob Description
Outcomex Computer Network and Systems Engineers are responsible for installing, maintaining and supporting computer communication networks within a company or between organizations. The role also plans, develops, deploys, tests and optimises Network and System services, taking responsibility for configuration management and overall operational readiness of network systems, especially environments with multiple operating systems and configurations, and provides troubleshooting and fault-finding services for network problems.
The Computer Network and Systems Engineer’s goal is to ensure the smooth operation of communication networks in order to provide maximum performance and availability for their users.
Typical Work Activities.
The type of work activities undertaken by an Outcomex Computer Network and Systems Engineer, are influenced by the size of project and type of technology that the Computer Network and Systems Engineer’s is assigned to focus on.
If the project involves work activities on large corporate organisations such as an
investment bank, for example, our Computer Network and Systems Engineers may have specific responsibilities for one area of the system or proposed solution, whereas, when they engage with smaller companies with lesser complex technologies, they are responsible for design, deployment and support activities related to the specific project that they are engaged to deliver.
There are different types of network technologies that include, local area networks
(LANS) and wide area networks (WANS) and a vast amount of protocols, hardware
and software applications associated with these LANS and WANS, which are used to provide network connectivity for companies internally and externally across multiple clients.
Additionally, a Computer Network and Systems Engineers works across different technologies such as Network and firewall security, IP Telephony, Video Conferencing, Wireless Networking and Mobility solutions, Optimisation and acceleration, LAN and WAN switching and Network routing topologies.
Typical work activities usually include the following:
- Determines software and hardware requirements to provide solutions to problems
- Adapts existing programs to meet users' requirements
- Answers queries on software and hardware problems
- Analysing, developing, interpreting and evaluating complex system design and
- architecture specifications, data models and diagrams in the development,
- configuration and integration of computer systems
- Installs and downloads appropriate software
- Ensures efficient use of applications and equipment
- Researching, analysing, evaluating and monitoring network infrastructure to ensure
- Assessing and recommending improvements to network operations and integrated
- hardware, software, communications and operating systems
- networks are configured to operate at optimal performance
- Intensive training courses to ensure that an Outcomex Support Technician is familiar with Outcomex client environments.
- Intensive training across Outcomex Go to Market technologies such as IP Telephony, Call Centre, Security, LAN/WAN Switching, Routing, Wireless and Video based technologies
- Providing specialist skills in supporting and troubleshooting network problems and emergencies
- Installing, supporting and maintaining existing and new network solutions across many different Outcomex customers.
- Network support and monitoring network usage
- Design and consulting to customers regarding industry best practice design principles.
- QOS design, deployment and troubleshooting
- LAN/WAN design and Layer 2 architecture deployment with Spanning Tree and similar protocols.
- Troubleshooting customer networks
- Undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet;
- Suggesting and providing IT solutions to business and management problems;
- Installing, configuring, testing, maintaining and administering new and upgraded
- networks, software database applications, servers and workstations
- Ensuring that all IT equipment complies with industry standards;
- Analysing and resolving faults, ranging from a major system crash to a forgotten password;
- Undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet;
- Providing network programming in support of specific business needs and requirements
- Preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions
- Providing training and technical support for users with varying levels of IT knowledge and competence;
- Working closely with colleagues and collaborating with other IT staff;
- Planning and implementing future IT developments and undertaking project work;
- monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance
