Concierge

About Glad Group:

With over 30 years’ experience, Glad Group is a family-owned and operated business, positioned as a leader in the delivery of integrated property services across Australia and New Zealand. 

At Glad, we are very much a people-first organisation. We recognise that operational excellence relies on much more than process, policies and procedures.  Operational excellence: the highest standards of security, customer care, hospitality & well-being - all these attributes come from the commitment and professionalism of our people.

We are a company of diverse people, cultures and communities working together in the interest of giving our best and helping others. We are a company of many different people who collaborate together; who share ideas and foster a welcoming workplace community. We strive to deliver a supportive workplace environment that embraces:

• Diversity and inclusiveness to drive our business forward
• Employee achievements through reward and recognition
• Development of employee skills by creating ongoing learning opportunities
• Career development through mentoring and training

Primary Purpose of Role:

As a Concierge you are the first point of contact and responsible for setting the professional tone and style for customer experience. Following this you are responsible for delivering and outstanding level of service to all customers via all communication channels.  

A passion for customer service is essential for you to succeed in this role. You should be always eager to learn and have the customer and their needs at the front of your mind. This includes ensuring you are fully knowledgeable in all of your roles and responsibilities and you proactively seek further training or assistance for any areas that are lacking.

You are the eyes and ears of the building and are responsible for creating a positive, warm environment, where customers and your colleagues feel comfortable and welcome. This also includes the cleanliness and safety of the building, knowing the correct procedure to have issues escalated/rectified.

This role requires a high level of attentiveness and a proactive approach to identify any potential workplace issues and rectify them without significant affect to the business operations.

Key Responsibilities:

• Proactively welcoming all visitors and offering your assistance
• Action all requests in a timely manner and to a high standard
• Ensuring you are fully informed on all SOP’s and use them as a reference guide when unsure of a task
• Customer and visitor management
• Access card administration for both visitors and staff
• Ensuring all areas are kept to a high level of cleanliness
• Inductions of all new staff, contractor and visitors ensuring they are well informed of the building and its features.
• Mail management and advising customers of any deliveries
• General assistance for all visitors and tenants
• Managing meeting room bookings and cleanliness
• Locker and key management
• Floor walks throughout the day
• Monitor levels of stationary and kitchen supplies, restocking when required
• Confirming car space bookings via email
• Pool vehicle administration and management
• Security and WHS awareness, reporting any issues and concerns to the appropriate person/s
• Have a strong knowledge of your roles and responsibilities and the procedure you face regularly allowing you to undertake your tasks with confidence
• Providing vital information on building issues to the facilities team
• Ensuring any tasks asked of you outside of your usual workplace responsibilities are actioned and if unsure, relevant questions are asked to ensure correct procedure is followed
• Work as a team, assisting where you can and practicing an effective and professional level of communication amongst your team.

About you:

• You are people-centric – you offer an emotional connection with others.
• You are committed to the well-being of others – you anticipate needs and wants, offering genuine warmth in all interactions.
• You are authentic in actions and conduct – you demonstrate real empathy and respect in all interactions.
• You are confident and capable – you reassure others that you know what to do.
• You have an eye for detail and take pride in your own conduct – you think and act like a customer.
• Exceptional communication and a passion for customer service
• Works well under pressure and uses strong interpersonal skills to succeed in high pressure situations
• Friendly and engaging nature
• Proactive nature, able to foresee potential issues and resolve in a timely manner with limited affect to the business.
• Exceptional professionalism in the workplace
• Open minded and enthusiastic approach to the day
• Continuous contribution to improving the sites performance
• Understand the importance of professional grooming and presentation
• Proficient computer skills including high level of written and verbal skills
• Team player

Our Culture and Benefits

• Ongoing training and development
• Career progression opportunities
• Exclusive employee reward and recognition program
• At Auxus we pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

To be eligible for this role you will need to have full working rights in Australia (students welcome), a valid police check, and a first aid certificate is preferable.

Auxus is a proud Equal Opportunity Employer and Champion of genuine action towards Reconciliation. We know that our workplace benefits from diversity and we seek to increase and maintain representation of all people across our workforce. Our aim is to make employment with Auxus accessible for all people, including targeted programs for Aboriginal and Torres Strait Islanders.

We strongly encourage applications from Indigenous Australians.

If you are interested in becoming a part of the Auxus team and meet the above criteria, please apply by submitting your resume.