Concierge - Westfield Parramatta

Our Story

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’

Your opportunity

As a Casual Concierge Attendant at Westfield Parramatta your focus is to ensure our customers enjoy a positive and memorable experience whilst visiting our Living Centres.

Key Responsibilities:

• Liaise with customers and retailers to improve service standards and deliver a seamless and exceptional customer experience
• Promoting and selling Westfield Gift Cards and other services, providing convenient solutions to customers.
• Greet guests at the concierge desk - engaging with them to understand their needs; providing directional information and advice to customers and suggest alternatives where required
• Support the Brand Experience team and undertake additional tasks where required

What will set you apart from the rest?:

We're seeking a passionate, dynamic individual who thrives in a customer-focused environment. Ideal candidates will possess:

• Previous work experience in a customer facing role working in a fast paced environment
• Willing to go above and beyond for our customer’s, making a difference to their Westfield Experience
• Be present in the moment, well presented, confident & self-motivated with exceptional people skills
• Exuding positive energy, a can-do attitude and the ability to work in a busy, fast paced environment
• Being empowered to rectify and resolve customer issues that may arise while on shift.
• Confident in providing assistance, directions and information to customers in a busy retail environment
• Flexibility to work across a 7-day week (Monday-Sunday) including Public Holidays is essential for this role.

This is a casual position and is the perfect chance to shine, gain valuable experience get your foot in the door for a career at Scentre Group.

All successful candidates will be required to complete a video interview and need to be comfortable to walk up to 10,000 steps per shift and feel at ease on their feet for up to 8 hours. We will be using email as the primary method of communication; please ensure you check your emails regularly to monitor the progress of your application.

What sets us apart from the rest?

• Diverse career paths across our vertically integrated business
• Ability to innovate in a company that not only encourages it but will facilitate it

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work every day. This is because we believe all our differences contribute to our success and ensures a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.

If this sounds like you, apply today to make extraordinary happen!