AddressWho we are?
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.
Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.
What’s the job?
Reporting to the Campus Director, the Campus Concierge plays a critical role in the delivery of exceptional customer service to our students. The Concierge’s responsibilities include greeting all visitors, students and staff and providing direction to assist their needs.
This is a casual role, working from the Ultimo Campus, Sydney. We are flexible with days and hours of work - so please confirm in your application (anywhere on your resume) what your availability is. Shifts are scheduled between Monday to Friday - 7.30am start at the earliest to 6.30pm at the latest. We are open to candidates on student visa.
Day-to-day accountabilities:
Positively and enthusiastically greet all visitors to the campus
Provide first step support for all student enquiries including ID cards, Printing support, Blackboard login or email troubleshooting
Manage the booking system for students for escalation of queries to Student Services
Provide directions and guidance throughout the campus for students and visitors
Manage a visitor log to ensure we provide a safe working and learning environment
Sign for and accept mail and deliveries
Provide assistance to academic staff for classroom technology issues, facilities concern and rom bookings
Who you are
Experience providing a high quality customer experience.
An understanding of the higher education environment would be advantageous but not essential.
Working knowledge of Microsoft Dynamics is highly regarded.
Why join us?
Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.
We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.
We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.
Hiring process
We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. If you want to know more, or need assistance or accommodation during the recruiting phase, please contact your recruiter at ***************@torrens.edu.au
To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog. We’d love to hear from you.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at **********@torrens.edu.au
