Concierge And Support Officer

About us

Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state's fastest growing city and oldest provincial city.

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:

‘Ipswich, a city of opportunity for all. Join us.'

We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.

About the role

As Concierge and Support Officer you will be part of the Concierge and Support team working together to proudly enhance the quality of service to our community. Your focus will be on providing a welcoming, supported and reassuring experience for 1 Nicholas Street visitors, as a positive, tailored service experience to customers.

Some of your key responsibilities will include:

• Provide a professional, warm and engaging point of contact for 1 Nicholas St visitors and customers
• Provide a positive and reassuring experience by taking ownership of the triage, support and resolution of customer enquiries, including tailoring the level of support to meet customer needs
• Build, maintain and apply expertise to resolve a range of customer enquiries, including emotive and complex matters
• Transforming our customers experience with Ipswich City Council

About you

To be successful in this role you will have:

• An excellent fit with our values of communication, collaboration, integrity, efficiency and leadership
• A very high standard of etiquette and presentation
• A minimum of 2 years face to face customer service experience
• The ability to work effectively and collaboratively with a dynamic and Supportive team
• The ability to be resilient, agile, maintain awareness and respond to a wide variety of customer enquiries, across multiple computer systems

View the position description for more details about the role.

About the benefits

This is a permanent full-time role, level 3 with a salary commencing at $77,104 plus superannuation of up to 12.5%.

• Become a key member of a team that is passionate and dedicated to building a positive, inclusive, and constructive workplace culture
• Ongoing learning, development, and career opportunities

Join us

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.

Please apply online and submit:

• A cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
• A resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold

Closing date: 28 March 2024

Please direct any related questions to Rachel Lyon, careers@ipswich.qld.gov.au.

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position (which may include police record checks).

Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination and violence.