Concierge Lead

There has never been a better time to join The Star Sydney team within our Hotel Department!

Reporting to the Front Office Manager, the Concierge role offers an extraordinary opportunity to both lead and inspire the Concierge team. Put your skills and knowledge to the test to deliver a thrilling new era for either The Darling or The Star Grand Hotel at The Star Sydney.

The Darling Hotel: Where Luxury Meets Forbes Five-Star Excellence!

Step into the epitome of luxury at The Darling Hotel, Sydney's first and only luxury hotel with the coveted Forbes five-star rating. As a Concierge, you enrich every guest interaction with an intuitive service style that reflects the elegance and magic which The Darling is known. A Darling Concierge connects, differentiates and elevates the guest experience by anticipating and uncovering what their guest requires often before they do.

The Star Grand & Residences: Where Your Skills Shine

Join us at The Star Grand and bring your previous guest service expertise to the forefront of our exceptional hospitality team. If you're fuelled by a passion for crafting memorable experiences and aspire to build a rewarding career in the industry, look no further. 

A few of your responsibilities

• Oversee the day-to-day operation of the Concierge and Bell Desk departments, ensuring the promotion of position guest relations and a welcoming environment.
• Assist guests with special requests, requirements; solve problems as well as assure guests’ comfort and satisfaction.
• Recruit, develop and train the Concierge and Bell Desk team (including performance reviews)
• Respond to guest feedback and implementing changes to prevent reoccurrence
• Supervise and add value to the activities of all team members by providing leadership to ensure maximum productivity and guest satisfaction.
• Curate memorable experiences at a 5-star level to ensure guests are provided the best recommendations throughout their journey.
• Create a positive work environment that facilitates team member motivation, builds morale and teamwork.
• Manage the bell team with scheduling, performance management and training & development procedures.

What are we looking for?

• Extensive leadership experience in Hotel or Guest Services environment
• Excellent knowledge of Sydney, tourist attractions, restaurants, theatres, sporting events, harbour cruises, fashion and retail
• Outstanding presentation and communication skills 
• The ability to speak a second language (highly regarded but not essential)
• Adaptable with exceptional interpersonal skills
• Passionate to deliver excellent guest experiences

What can we offer you?

• FREE buffet meal with a new menu every day at our Employee Dining Room
• Uniform laundered and ready for you daily on property
• Free transport on Light Rail from Central to The Star
• $10/day parking available on property
• 30% staff discounts across our award-winning venues on all 3 of our properties
• Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
• The Star is an Employer of Choice for Gender Diversity awarded by WGEA
• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
• Career development, training, and courses via The Star Academy – limitless career opportunities? 
• An organisation that values diversity, teamwork and being your best self? 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

About us

The Star Sydney is a well-known and established entertainment and resort destination! With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star. The biggest games can be found in our 24/7 Sports Bar, live large and loud! With a wide range of entertainment and service offerings, our guests are always back for more.

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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