Concierge, Sydney Olympic Park

Employment Type: Permanent Full Time, 38 hours per week
Position Classification: Snr Admin Assist Gde 1
Remuneration: $68,944 per annum - $70,620 per annum + super and annual leave loading
Location: State Operations Centre, Sydney Olympic Park
Closing Date: 7 March 2023
ABOUT US
NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.
ABOUT THE ROLE
The role of the Centralised Services team is to operate and maintain all facilities within the SOC, with a key focus on providing a positive experience for both staff and visitors. The role of the Concierge is to undertake a broad range of responsibilities to ensure optimal function of training and communal spaces within the SOC. It is the Concierges’ responsibility to coordinate the multiple training and multi-purpose function spaces in the building to ensure bookings are confirmed and allocated accordingly, while also ensuring that spaces are set up to fit specific requirements as requested. The position holder will also be responsible for reception duties and will be the first point of contact for visitors.
Please refer to the and for further information.
OPPORTUNITIES AVAILABLE (for eligible employees)
Besides your salary, you’ll also have access to:

• A range of leave to support you with your needs out of work including generous paid parental leave, carers leave and more
• Allocated Days Off (ADO) once a month take a paid day off (eligible full-time employees)
• Additional Public Holiday
• Opportunities for extra tax savings through salary packaging
• Novated leasing, lease a car and pay for all running costs out of your pre-taxed salary (eligible fulltime employees)
• Extensive staff support programs available to all staff and families – free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations – discounted gym membership that both you and your family can enjoy (eligible employees)
• Health coaching service available to all staff providing individualised support
• Discounted private health insurance
• Career development and growth opportunities

ABOUT YOU
To be eligible for this role, you will require the following experience and attributes:

• Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them
• Proven experience in providing a high level of customer service working in a frontline position or working directly with the public with experience in managing difficult clients.
• Demonstrated excellent organisational and time management skills and the ability to prioritise tasks and adapt to changing circumstances.
• Demonstrated strong communication skills and the ability to pass on clear and succinct message
• Demonstrated ability to work independently and having a team focused approach when required.
• Well-developed interpersonal and communication skills with sound problem solving skills and forward-thinking approach to achieve optimal business outcomes
• Demonstrated experience working in a high volume and demanding professional environment with a capacity to prioritise competing demands and achieve results with a customer focused approach
• Demonstrated high proficiency in the use of relevant computer office software systems and processes including as a minimum MS Word, Excel, Outlook and PowerPoint.

HOW TO APPLY
If this sounds like the role for you, please attach a resume as well as providing answers to the 2 pre-screening questions below - we look forward to hearing from you!
Question 1: Provide an example of a time you anticipated a customer's needs and were able to impact customer satisfaction. How did you do it? What was the result?
Question 2: Provide an example of a time when you did not reach the expected results? What could you have done differently in that situation that would have changed the outcome?
If you’d like to discuss the position and role description more before you formally apply, confidential enquiries can be made to Joe Breidi on:
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Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
Click for information about eligibility lists and Recruitment Pool use
Click for information on our Diversity and Inclusion Statement and COVID-19
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